charles Reviews - Pros & Cons, Ratings & more

Bitrix24

Pipedrive

LiveAgent

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

charles

Web-based

Marketing Manager

So far we have only done newsletter campaigns and has worked pretty  nice. Our POC motivates us to push more and we are excited to explore charles further and bring results.

Head of E-commerce

The interface is very useful and fast. It is very nice that it can be integrated with many apps.

E-Commerce Manager

In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

CRM Manager

I have had a very good experience with Charles so far. You always have a fixed contact person, which I find very important.

It is a pity that there is no mobile app. The price is also more expensive than others.

The journeys feature as mentioned is great. We use it practically for all our campaign send outs to build interactive message flows instead of just a simple message.

brand manager

24h chat closures, limited features (no multiple pictures), complicated to download data etc.

The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives.

Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.

Empowering Marketing and Customer Engagement with Hello Charles

Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.

Efficient, proactive and customer-oriented

Charles is recommended 

Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles

Great tool, great support

Highly Recommended!

Ibrahim Koc

Great tool for whatsapp communication

Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community. 

Using Charles to convert website visitors to customers

Peter thanks so much for your review and for choosing us. We're delighted to hear our WhatsApp automation is working well for you and that WhatsApp is proving a successful channel for your business.

Converting website visitors is a great insight and one we'll look into more closely. Thanks!

We're working on the bugs and adding extra analytics. Keep letting your Success manager know of any problems so we can make sure we fix it.

Thanks again and we look forward to working with you for a long time to come.
charles

Good experience and support

Great Tool but need some improvment 

Thanks for the feedback Tabea, we appreciate it. We're glad you feel supported by us and please keep in touch with your Success manager, we're always making improvements to our tool, hopefully your issues will be fixed soon. charles

Charles is tippi toppi 

Charles is tippi topi

Very satisfied

Thanks so much for your feedback Laura. We're happy to hear you find us easy to use and that we help take your WhatsApp marketing to the next level :) 

We get your KPIs comment. This is something we know is super important to marketers and is a big priority for us in 2023. Keep talking to your Success manager and we'll make sure it's on our product roadmap!

charles

Powerful tool in mid-short business activities, 

Actually the best choice in the market

Wow, we love hearing that – thanks for the review and keep an eye out for new features in the coming months!

Benefits: Mobile Marketing about Whats App

It`s a good Tool

Hey Dennis, thanks for taking the time to let us know your thoughts. All feedback is appreciated. We upload new demo videos all the time, please talk with your Success manager so we can find a way to make them easier to find. Thanks again! charles

CRM would be unthinkable without it

So great to hear we're an essential part of your CRM, Noel – and that our product is improving. We're working on it. We appreciate you taking the time to give us your feedback!
charles

Elena 

Thanks for your review Elena. We appreciate it and are super happy to hear you get good support from our Success team.

It's always good to hear how we can improve too. 

Re 24h chat closures, that's unfortunately due to WhatsApp's policy. The cost per conversation from WhatsApp is for a chat that takes place within 24h. After that, you'll need to pay WhatsApp again for a new conversation. You can still message them though – you just need to create a "Campaign" message and send it. 

Btw you can add multiple images to WhatsApp messages – in Journeys just click the image icon again (second from the top on the left) after you've added an image. If you're not sure how, your Success manager will help you.

Hopefully we've understood your comments right and this helps answer them!

We will work on making it easier to download your data.

Thanks again!

charles

So far we have only done newsletter campaigns and has worked pretty  nice. Our POC motivates us to push more and we are excited to explore charles further and bring results :)

Great Tool to access our customers or interested parties!

Thanks so much for your feedback Luisa. We're delighted to hear you're enjoying our platform. We've passed your comments on to the team. Ease of use is a priority for us so it makes us happy that our efforts are working.

Re your integrations comment, we've taken that on board. We have some exciting integrations coming up so maybe that will fill in the gap.

We're also glad you find the Loom videos helpful. We enjoy making them too :) 

charles

Great software and Customer Support

Thanks for your feedback Elisa, we're happy to hear charles is going well you – we're working on making speed better. charles

whatsapp as part of our daily business

Hi Jan, thanks for the review! We love that you love chatting with your customers via WhatsApp. Less intrusive is exactly what we're going for so that's great to hear too. 

Keep letting us know what we can do to improve!

charles

Game changer for us and a huge edition to our channels

Hey there,

Thanks for taking the time to leave your review and we're happy to hear you love Journeys as much as us and Malte is great, isn't he? We'll pass on your kind words!
charles

Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten. 

Gute Anwendung für gezieltes WhatsApp Marketing

Good application for targeted WhatsApp marketing

Hey Johanna, danke für deine Bewertung. Gute Nachrichten! Kampagnenplanung ist jetzt verfügbar, wende dich an deinen zuständigen Customer Success Manager, um mehr zu erfahren! 

charles

charles Reviews (2025)

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Pros and cons

21 reviews