Clearstream Features List

Clearstream

Online text messaging software for businesses & non-profits

4.83/5 (30 reviews)

Clearstream Feature Summary

  • Attendance tracking
  • Member profiles
  • Membership management
  • Member directory
  • Group management
  • Multi-site management
  • Mass texting
  • Analytics
  • MMS & SMS
  • Keywords
  • Scheduling
  • Shortcodes
  • Send messages
  • Track performance
  • Mobile app
  • Manage subscribers
  • API
  • Legal compliance
  • Dedicated local numbers
  • Schedule messages
  • Social integration
  • Keywords
  • Website forms
  • List importing
  • Email capture
  • Export subscriber lists
  • Receive incoming text responses
  • Two-way messaging
  • Incoming message notifications
  • Quick subscriber info editing
  • Organized team communication
  • Real-time metrics
  • URL click tracking
  • Opt-ins / opt-outs

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Mobile apps

iOS App


5 reviews

See all iOS Apps

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Clearstream Feature Reviews

25 reviewers had the following to say about Clearstream's features:

Jason Sherman

Everything has worked as advertised

2018-02-24

It helps us communicate with various groups within our congregation. Email just isn't the most effective way to communicate anymore, but Clearstream helps us keep the lines of communication open.

Pros

We also enjoy the dashboard

Cons

The layout of the UI is not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake W-M

Clearstream allows us to easily collect phone numbers and reach our audience.

2018-03-14

Pros

I like the simplicity of the interface and overall ease of use.

Cons

E.g. credit levels, message success/failing, click reports, reminders of scheduled messages, etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Zac Case

Clearstream was the texting service that I had been looking for.

2018-02-22

Pros

It's integrations for PCO have been extremely helpful as well.

Cons

It's a little more expensive than other options, but you get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerio Piselli

Wonderful

2018-02-23

Excellent product, I highly recommend it. It has allowed us to send promotions to our clients and receive feedback through keywords

Pros

I love this product, it has a simple but very intuitive interface. It allows creating subscriber lists, scheduling messages and even managing the responses of subscribers.

Cons

It is designed in the most intuitive way possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Gourley

Awesome collaboration with Planning Center!

2017-11-13

Pros

Now with a few clicks we can do it much faster with more time to connect.

Cons

When someone opts out of my list I have to re-import the full list from Planning Center into Clearstream.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Paula, thanks for the feedback!

Our Planning Center integration automatically syncs every day. If someone opts-out, they of course won't be including in the sync going forward until they opt back in.

Let us know if you have any other feedback or questions. :)

Read more
Jeff Roberts

Does exactly what I need it to do in a simple, very fast way.

2017-10-12

Instant communication and increased sales.

Pros

Running a coffee truck I need to bypass HR and speak straight to potential buyers in office buildings and areas we visit. Social media is great but has very little organic reach, so, I set up customized keywords for places I visit often, letting my customers opt into places they want to be notified about and it's as simple as sending a text straight to their cell phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sherri O'Neal

Great tool for communication with large groups

2018-02-22

I anticipate that it will be very helpful.

Pros

It's the greatest advantage is the fact that it can integrate with Planning Center Online.

Cons

It was a little overwhelming getting started.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Sellmann

Clearstream has provided NewSpring with effective mass texting functionality at a reasonable price

2018-03-29

Clearstream helps our Church communicate with volunteers, group leaders, and people that are looking to get more involved at NewSpring. The keyword functionality paired with mass and individual messaging has been very helpful.

Pros

The integration with Planning Center is helpful as PCO is our database system.

Cons

A greater ability to filter or tag messages and responses would help us organize things more effectively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Overstreet

We are grateful to have a platform like this that fits in our budget!

2017-10-26

Pros

We also love that it integrates with planning center!

Cons

For a business, this makes sense, but not so much a church when we want to make it as easy for members as possible, and the need for more admin control (since there's no risk of spamming them). :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob Paukovitz

Taking church communication to the next level!

2018-04-18

Making our communication to our congregation more effective.

Pros

It has a very easy user interface and easy to get started.

Cons

I honestly don't have a complaint about Clearstream.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Steel

Very easy to use! Integration with Planning Center is what sold me!

2018-02-22

Pros

I like how it integrates with Planning Center.

Cons

Not being able to take individual people off of lists. When sending texts and reminders to students, it is difficult if you need to take one student off the list for various reasons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Michael, thanks for the input! To address your issue: you can remove someone from a List by going to the List and selecting the person, then clicking "Delete" in the dropdown. But we could do a better job of making this more clear.

And as you know, if someone replies with any opt-out keyword (Stop, Cancel, Quit, End, Remove, etc) they are automatically unsubscribed as well.

Let us know if you have any other feedback. We're here to help!

Read more
Gregory Dietrich

A Solid Set-up that Integrates with Planning Center Online

2018-02-22

It allows us to communicate quickly and effectively with our congregation in a manner that they are likely to see right away.

Pros

I love that it integrates with Planning Center Online and that the system is easy to use.

Cons

I don't like that you can't see who unsubscribes or what numbers bounce. This would be helpful information for us to strengthen our communication strategies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Gregory! Thanks for taking the time to leave feedback. Very helpful.

To address your issue with viewing opt-outs, you can do so by going to Subscribers > Export > select "Opted-out". This will give you an Excel file of all opt-outs/unsubscribes.

Let us know if you have any questions on it (support@getclearstream.com). We're here to help.

Thanks!

Read more
Brennan Westerman

Been very easy to learn and use

2018-02-22

Pros

We use it's integration with planning center online--it is relatively easy to use and pull up unique lists of recipients.

Cons

Reply notifications go to every user in the system, rather than just to the original sender. Could also really use an Android app for some push notifications!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Brennan, thanks for your feedback. Addressing some of your comments: we're currently developing some new functionalities for the Inbox, including only getting incoming message notifications for the groups (Lists) you manage.

Also, we're just a couple weeks away from launching our Android app (finally!).

Thanks again for the input.

Read more
Justin Mease

Incredible, Easy To Use Software!

2018-02-22

Pros

Clearstream makes it easy for our non-technical team to import contacts and create messages to communicate to our audience.

Cons

Would love to see the ability to send MMS. Any plans to add this in the future would be greatly appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hey Justin, thanks for your input. Concerning MMS, we're actually planning on releasing this by the end of this year, as we've had alot of requests for MMS.

Let us know if you have any other feedback or questions. :)

Read more
John NICHOLS

Seamless but a little costly

2018-02-22

Pros

We loved the seamless integration with Planning Center.

Cons

The cost is some what prohibitive as the over all usage in our teams is limited due to cost. So, we only use it for entire organization communications not team or are specific needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Brianna Fuaau

Great product, a few things could be more efficient and user friendly. I do like the mobile app.

2018-02-22

Pros

- Texting is very easy. - Mobile app is up to date, and does not lag

Cons

- There is a character limit on the texts. - Not easy to move, remove, or add people to different groups.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Brianna! Thanks for the feedback, especially with being able to move or remove people from Lists. You can do this for any subscriber within a List (just go to a Subscriber, select them and click the dropdown button), but it could definitely be easier to get to.

Very helpful feedback. Thanks!

Read more
Anonymous
A verified reviewer

Smooth operation with a great price point!

2018-02-22

Saves a ton of time send out updates to our members.

Pros

It has increased our effectiveness as an organization in pushing out important information, at a price we can afford.

Cons

More options for workflow would be nice, but this service is meeting our needs currently and additional features are available for a small upgrade.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Reese

Great system and easy to use. This is the best texting service I have used for our church

2018-02-22

Pros

I switched to Clearstream because it integrated with planning center which made my life a lot easier. The price is also the best I have seen for the amount of messages I can send out per month.

Cons

The mobile app needs a little work I think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Daniel, thanks for the review. And helpful input with the app. Being able to send messages to individual subscribers like you can with the desktop version would be a good improvement. Noted.

Read more
Abby VanderCook

Very user friendly and FAQ have been helpful. Customer service is great

2018-02-22

I can easily communicate with my congregation while putting very little work into trying to reach the masses of our church body. You all are doing an excellent job with this service. Keep up the good work!

Pros

I love the multiple scheduled auto response feature and that you can send multiple auto generated texts to the masses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Thank you Abby for the kind words. :) Puts a bounce in our step today (though this is being written sitting at a desk, lol).

If you have any other feedback, just message us from within your account. We're here to help.

Thanks!

Read more
Darren Lemons

It is very easy to use.

2018-02-22

Pros

It is easy to use and makes communicating with your church very easy.

Cons

Having to renew your list to add new contacts. People get let off of list if I forget to update the lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Lisa Glover

Have uses Clearstream for years; extremely useful

2017-10-09

Pros

Very user friendly, serves multiple purposes, easy for our congregation to submit texts and respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Breault

Clearstream has allowed our staff to communicate with our people easily and effectively!

2018-02-22

Pros

The fact that you can sync lists of people with PCO, create easy opt-ins and schedule messages efficiently.

Cons

The limitations of manually adding subscribers. I don't think there's much that can be done to improve that outside of carrier limitations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kyle Healy

Great Product, Simple and easy to use

2018-02-23

Pros

Worked out to be a great solution to our weekly routines

Cons

would love it to be able to text one person from PCO easily. other than that its great for us as it allows us to do most of what we need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Kyle! Thanks for the feedback. :)

You can definitely send messages to just one or a few subscribers instead of entire Lists. You would just search/select only those individuals, instead of a List ,when creating and sending a message.

If you have any questions at all, message us from within your account or just email: support@getclearstream.com

Read more
Keith Castleberry

We love it.

2018-02-22

Pros

The ease of set up, use and implemation, and we also love the groups or teams, making it very easy to communicate with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Clearstream


Hi Keith! Thanks for the feedback. :)

Read more
Josh Stewart

Great tool to engage our church members. Powerful features. Crazy value for the price.

2017-05-18

Pros

I love how easy it is to set up and send messages through the desktop or the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more