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CleverTap vs Podium Comparison

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Overview

CleverTap helps you retain your mobile users. It brings together user data with an omnichannel approach on a centralized...

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

12

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

268

85

16

6

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

They have a fantastic customer success team that has been very responsive to all our calls and emails. The results have been amazing.
Real-time insights and analytics, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.
Additionally, we find the ability to drill down into the user's timeline of app events pretty useful to identify issues with the work flow and how to improve the UX.

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Cons

It's just become a bit costly now for smaller companies.
The analytics and reporting is very buggy. The reports that come in for campaigns are also very difficult to understand, making it tough to fix.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features65
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Automated Scheduling
  • Batch Communications
  • Behavior Tracking
  • Billing & Invoicing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Canned Responses
  • Channel Attribution
  • Chat/Messaging
  • Cohort Analysis
  • Communication Management
  • Complaint Monitoring
  • Contextual Targeting
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable CTAs
  • Dashboard
  • Data Extraction
  • Debit/Credit Card Processing
  • Demographic Data
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Expiry Notifications
  • Feedback Management
  • Financial Analysis
  • Funnel Analysis
  • Geotargeting
  • In-App Events Tracking
  • Landing Pages/Web Forms
  • Lead Nurturing
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Push Notifications
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Retention Tracking
  • Revenue Tracking
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Segmentation
  • Sentiment Analysis
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transaction History
  • Trend Analysis
  • Uninstall Tracking
  • Video Support
  • Visual Analytics
  • Visual Notifications
  • Web Notifications
  • Website Analytics
  • Website Visitor Tracking
  • Total features57
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Automated Scheduling
  • Batch Communications
  • Behavior Tracking
  • Billing & Invoicing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Canned Responses
  • Channel Attribution
  • Chat/Messaging
  • Cohort Analysis
  • Communication Management
  • Complaint Monitoring
  • Contextual Targeting
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable CTAs
  • Dashboard
  • Data Extraction
  • Debit/Credit Card Processing
  • Demographic Data
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Expiry Notifications
  • Feedback Management
  • Financial Analysis
  • Funnel Analysis
  • Geotargeting
  • In-App Events Tracking
  • Landing Pages/Web Forms
  • Lead Nurturing
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Push Notifications
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Retention Tracking
  • Revenue Tracking
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Segmentation
  • Sentiment Analysis
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transaction History
  • Trend Analysis
  • Uninstall Tracking
  • Video Support
  • Visual Analytics
  • Visual Notifications
  • Web Notifications
  • Website Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations12
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations58
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier