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CleverTap vs Smartlook Comparison

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Overview

CleverTap helps you retain your mobile users. It brings together user data with an omnichannel approach on a centralized...

Category Leaders

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

31

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

12

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

89

24

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

They have a fantastic customer success team that has been very responsive to all our calls and emails. The results have been amazing.
Real-time insights and analytics, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.
Additionally, we find the ability to drill down into the user's timeline of app events pretty useful to identify issues with the work flow and how to improve the UX.

Pros

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Cons

It's just become a bit costly now for smaller companies.
The analytics and reporting is very buggy. The reports that come in for campaigns are also very difficult to understand, making it tough to fix.

Cons

I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features65
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Audit Trail
  • Automated Scheduling
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Attribution
  • Cohort Analysis
  • Collaboration Tools
  • Contextual Targeting
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable CTAs
  • Dashboard
  • Data Extraction
  • Data Storage Management
  • Data Visualization
  • Demographic Data
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • Element Analytics
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Expiry Notifications
  • Filtering
  • Financial Analysis
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Heatmaps
  • In-App Events Tracking
  • Incident Management
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Nurturing
  • Location-Based Marketing
  • Marketing Automation
  • Media Analytics
  • Mobile Access
  • Mobile Alerts
  • Mobile Commerce
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Push Notifications
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Monitoring
  • Referral Tracking
  • Reporting/Analytics
  • Retention Tracking
  • Revenue Tracking
  • SMS Messaging
  • Screen Activity Recording
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Social Marketing
  • Social Media Monitoring
  • Statistical Analysis
  • Tagging
  • Template Management
  • Text Analysis
  • Time on Site Tracking
  • Transaction History
  • Transaction Monitoring
  • Trend Analysis
  • Uninstall Tracking
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Web Notifications
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Total features77
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Audit Trail
  • Automated Scheduling
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Attribution
  • Cohort Analysis
  • Collaboration Tools
  • Contextual Targeting
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable CTAs
  • Dashboard
  • Data Extraction
  • Data Storage Management
  • Data Visualization
  • Demographic Data
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • Element Analytics
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Expiry Notifications
  • Filtering
  • Financial Analysis
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Heatmaps
  • In-App Events Tracking
  • Incident Management
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Nurturing
  • Location-Based Marketing
  • Marketing Automation
  • Media Analytics
  • Mobile Access
  • Mobile Alerts
  • Mobile Commerce
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Push Notifications
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Monitoring
  • Referral Tracking
  • Reporting/Analytics
  • Retention Tracking
  • Revenue Tracking
  • SMS Messaging
  • Screen Activity Recording
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Social Marketing
  • Social Media Monitoring
  • Statistical Analysis
  • Tagging
  • Template Management
  • Text Analysis
  • Time on Site Tracking
  • Transaction History
  • Transaction Monitoring
  • Trend Analysis
  • Uninstall Tracking
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Web Notifications
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations12
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations23
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier