CleverTap Reviews - Page 2

Gets the data real time. Ideal for marketers to use the tool because of it's incredibly simple UI. Easy to analyze data on the GO. Up to date with best web & mobile targeting inventories

Responsiveness to 3rd party API structures and calls. User profile speed of updation has been solved now

Easy to use and making work easier. Customer support is also very good.

If we want to send single push notification on several times, we need to schedule it manually. Single click option is not available for the same.

A goto tool for measuring/performing the day to day statistics/analysis for Dev, PMs, Engg Leaders to plan/re-iterate the next set of items to done gracefully. Impact could be easily visualised from the very first day itself. Moreover, campaign management/optimization is fairly good, enabling better targeting, leading the better conversion.

Though it serves the purpose pretty well, documentation could be enhanced, beta Doc UI is good initiative. Expecting things to be more fast and furious 😅 (being greedy).

So user friendly my kids could probably figure it out! We use Clever Tap for many different reasons in our business, it's intuitive, the data makes sense, and I can touch on every part of my customer life cycle. Their team is amazing too. We often have big ideas and big asks, but they don't even balk, they listen and they react!

No cons were added to this review

The spontaneity and capability of sending lacs of notifications in one go! Also, the power to communicate with users with personalized content helps audience connect with the brand in a better way.

We are ye to explore a lot many features on the UI hence can't say of any cons.

The best part is the bundle of features and personalization experience when it comes to push notifications.

To dislike is that the few features are missing like editing of text in bold aur different scripts and styles

Overall the product is well designed, easy to understand and works well. The technical documentation is thorough. The pricing is reasonable. The initial free package is generous and allows to do much before paying the first time. Customer support is fantastic. I've been sending tons of questions to their technical expert during our integration phase and she never failed to respond within an hour (a couple of hours max), or jump on a call to further assist.

Although apps can do much within the free package, some fairly basic features do require payment, such as being able to get the list of users who performed a specific action. Not having access to such features within the free package has made testing and reporting more difficult.

I liked that campaign segmentation and analytics becomes easy to execute using Clevertap.

Sometimes the platform is super slow and does not load at all out of working hours.

CleverTap is really good Engaging and Retaining Users with Smart Marketing Automation. A very good alternative to the big ones in the sector.

Its analytical part is good, but I think it should be broader.

Customer Engagement and targetted notifications are 2 very powerful uses of this service. Notifications based on different user journeys is very useful for different apps.

Clevertap Api for its use cases should be more exhaustive so that most of the things can be automated and jobs can be set without manual efforts

User segmentation and journey tracking is a very best feature of this platform.

Implementation with an app which is already using other platforms like firebase, branch, aws pinpoint is little bit difficult and confusing.

Good software helps in sending SMS Push Email and customer based messages to customers based on the set campaigns

The UI is bit complex and it is hard to located the required reports sometime

1. Versatility of Features - there are a lot of things which can be done from a single platform - right from measuring success of a feature to launching a campaign

1. Error with real time data - a lot of times data for last 1-2 hrs is incorrect. It needs a certain value of events to be fired to be shown on dashboard. 2. Dashboard is not customisable

1. User action based communication campaigns 2. Audience connections with FB & Google ad accounts 3. User journey funnels

High investment on initial setup (though it's just a one time effort)

UI is great, it is simple to onboard new users.

Very buggy, and load times need to improve to have a better experience

It allows to build funnels and target users at the grassroot level. As long as event definition is good, there is nothing you cannot pull out from this platform.

The analytics and reporting is very buggy. The reports that come in for campaigns are also very difficult to understand, making it tough to fix

Easy integration and customer support. Lot of tools

Tech specs csn be improved and documentation csn be bettee

Is a software that can grow with your business

Was hard to implement when using hybrid languages

-Customize the features the way you want it -Learn the customer journey

-Very expensive -Their online trainers are from India, but no offense, their dialects are hard to understand

The CleverTap integration is simple and their documentation is thorough. Easy to use software which helps us schedule and run campaigns without running to the developer. The support team has been quick in resolving our queries within a matter of a few hours. With CleverTap, we have been able to send users the right content in the right context and have seen improvements across the entire marketing funnel.

Though they have an awesome in-app message builder, it would be great to have a few templates that we can directly use.

Very helpful in launching quick mobile campaigns setting up product experiments to give us insight on what we should do next. Greatly lessens my dependency on engineering team to test a particular idea.

UI and labels can still be improved, sometimes the terms they use get me confused. Documentation helps clarify but better if it can be more intuitive

It's easy to integrate, has a clean and user-friendly dashboard and tons of other features that are really useful.

The website sometimes is laggy and does not respond especially when multitasking while looking into user activity.

It is low cost better service & good supporting team

It is good very easy to handle no any difficulty.