ConnectAndSell Reviews

If you have (1) a large list, and (2) reasonably accurate telephone no.'s (Corp numbers ok) this is what you want to use! C&S uses real humans and a sophisticated computer coordination system to call your list, navigate all the IVRs and gate keepers and put you in contact with speaking customers. You're essentially on a massive conference call and the 'PING' in your ear means to start talking IMMEDIATELY. If you do it right, and I picked it up easily, there's no delay or lag. Bottom line: a LOT of calls get made and you spend your time talking to real people not navigating phone trees and leaving voicemail messages.

A lot happens behind the scenes so its hard to 'know' how good a job the callers do at skirting gatekeepers and getting to the real targets -- they get paid per call, so the cynic in me says they see hanging up as less a failure than I do. There's no multi-channel email track. This is conversation, or no conversation. Period. No deciding to leave one of several voicemails or send emails based on their title or other factors. It's all about speed.

You can call a lot of contacts in a very short amount of time. It works best when used for follow ups and reminders.

It can be slow sometimes or cause confusion because it hands off from autodialer to the representative calling.

Honestly, my CSM is the best part of ConnectAndSell. She's done so much to teach us best practices and where/how we should engage clients with this platform. The built-in reporting tools are really good to so in terms of keeping track of your process (or lack thereof) it is easy to do. As an SDR, the ability to comb through a huge list in a matter of hours gives me the ability to take better care of my customers and manage my pipeline and campaigns.

What I don't like it not knowing who or how the Connect and Sell agents are addressing the clients. There are a few times we've added our personal cell phone numbers to a list and sat in a room while we all picked up incoming C&S agent phone calls. The conduct and questions of those agents varied. Some actually spoke with us and asked a question or two. Others, (like they are supposed to) heard the correct name when we picked up (the target for the call) and transferred the call. This varying experience has made us warry, but the power of the platform is too good not to leverage.

ConnectandSell is a very easy to use service that is about as user friendly as you can get. The intent was to have all our sales reps, myself included, use this product to load in our calling lists then those #'s would be called until connected to the decision maker. Once connected, you would hear a "beep" and then begin your pitch. Made the tedious process of making calls more effective and enhanced productivity.

We had purchased this service to not only increase the # of calls one could make per hour but also to bypass the front desk screening and land into the decision makers ear. In our case, the drop call rate far exceeded the rate of making these calls manually and we lost a lot of opportunities by not using the more conventional, slower approach.

This software is great if you use it the right way. You can get in touch with many many prospects fast which can increase sales or at least quality conversations. This thing will dial 500+ times per hour and you can easily set 10+ demos per hour.

You have to have a ton of good clean data otherwise you will spend the day spinning your wheels talking to unqualified leads that won't go anywhere.

Unfortunately there is not much to like about the software, If I think really hard, I could say that it is mostly bug free - due to the lack of features and a minimal design. Also it integrates very easy and well with SalesForce.

Several things. To place a simple call, - 1 you are first required to dial a connect and sell number; - - 2 then you must enter an agent code with #; - 3 then enter the pass code with #; - 4 then you are put on line with your prospect. after you speak to a prospect, if you hangup on your phone or telephone., then you must undergo the whole ritual dutifully and painfully. The call me button was removed for some reason. Which makes life even harder due to ^ reasons. The UI is very unappealing. It appears it was designed rather poorly.

Able to power through large number of calls in short time.

When I really did a through ROI analysis on my teams success, it was very minimal. When I asked to get recommendations for best practices they always pointed the finger at us saying it was our fault we weren't seeing results. The tool would be great for a smile and dial type of scenario, but not effective if you want your reps having thoughtful and meaningful conversations with prospects. Really not worth the money we paid.

I love how easy ConnectAndSell has made it for us to scale our business. In the past, if we wanted to ramp up our Outbound Prospecting, we had to hire a bigger team. Now, we're able to leverage the ConnectAndSell team, and our five-person SDR team is now easily seeing a 10x volume increase and spending more time actually talking to interest, qualified prospects.

It's a significant investment, so if you don't have all your ducks in a row, it's easy to be inefficient and feel like you're squandering money.

Easy to upload a list of people that you need to contact and have the ConnectAndSell team dial all of the phone numbers for you. When they connect with the correct person, they patch you through on the call.

Sometimes it runs slow or they accidentally connect you with the wrong person.

Great way to expand your reach that you can't do alone. Connect&sell is a phenomenal tool to increase your correct contact rates.

Based on reporting you may pull in contacts you don't want to speak to. Creating solid reports for contacts you want to talk with is the most important piece to having success with this tool, other than good contact data.

I like how I can sit on CAS and do other work while they dial people for me. It allows me to speak to more people and see more results.

Not always sure how they get people on the phone, sometimes the prospects can get mad about how we got through to their phone.

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No cons were added to this review

The automatic dialing and connecting was incredibly useful. I can't even imagine how much less productive reaching out to prospects could have been.

Often the system would go down unexpectedly, or features weren't working properly. I submitted more help desk tickets with this software than I have for all other software I used combined. They did always sort out any issues to their credit.