Mailshake Reviews - Page 4

I like the simplicity of the platform and it's effectiveness

Doesn't offer an agency level account and the ability to manage multiple accounts with one single login

It can help you to automate email campaigns to a certain extent, it does sending faster than if you would do it manually, it keeps track of follow ups.

Customer support does not respond to your queries, not even after a month, if email replies 'out of office' is in another language besides English, it counts the email as a valid reply, if you schedule initial campaign on the specific date, it does not send it entirely on that day yet breaks it into several batches thus disrupt you next follow ups (instead of after 3 days, you end up with a follow up sent the following day) etc.

I'm really sorry you had such a bad experience with our customer support team. I spoke with our team to get to the bottom of the problem and it looked like our support software was marking your emails as spam and so we missed your communication entirely. There's no excuse for bad customer service but we have addressed this so it doesn't happen for anyone else. Thanks, Sujan Patel Co-founder

I got their lifetime deal promo and after a few years of their deal launch, this tool has been one of the most coveted outreach and cold emailing tool for marketers. The reason is the deliverability and open rate. Emails from Mailshake never land in the Promo Tab.

I don't think there's anything not to like about the tool. It's more affordable than any other sales tool out there and the deliverability is almost unbeatable.

The Mailshake team have been great in providing lots of support to give my email campaigns as great of a chance as possible.

There wasn't anything that I dislike about Mailshake currently.

The application was easy to use for someone who is not a professional marketer. Overall a great application with good reports, and a great support team.

There were no cons, based on my limited experiences.

Mailshake is my go to tool for doing cold email outreach. It's very easy to setup and use and allows multi-step followup sequences for your email campaigns. They also have an email scrubbing tool you can run your lists through to ensure that you do not get a high bounce rate and hurt your email sending repuation. It doesn't have some of the bells and whistles that some similar tools offer but it's easy to use and works perfectly every time.

You are limited to Gmail and Gsuite email accounts at the moment, would be great to expand to other popular email platforms.

It was really easy to get to grips with Mailshake and launch a campaign quickly.

Reporting was very basic with not much functionality especially when it came to giving reports to clients.

Getting started is easy if you're familiar with these types of platforms, but for beginners it may require a learning curve. The customer service is good but not as helpful as we needed when we were first starting out. It's definitely an effective platform for experienced users though!

The system was a little bulky and for a new user it required some help. We got some help but not enough unfortunately. Still not bad but I have found another software that works better for my needs.

Cold-prospecting e-mailing is a complicated undertaking, but the MailShake team made it very understandable even for a beginner. By following their recommendations of taking out logos on the "first touch" e-mail, we were able to achieve a 72.5% open rate. Among the people who opened the e-mail, 10.8% completed the survey in a hyperlink we had in the e-mail text. Research I have done before said that we would be lucky if only 10% even OPENED the e-mail (again, we achieved a 72.5% open rate). The MailShake cleaning function was also a great feature of the software. We did lose a lot of our initial list of potential e-mail addresses, but by using the cleaning option, we achieved only a 2.5% bounce rate.

For a beginner, some of the features of the software are not completely intuitive. I did require direct MailShake support instead of just watching video tutorials to make sure I was doing everything correctly...and their video conferencing coaching was right on target. I would have goofed up right out of the shoot by including logos in the "first-touch" e-mail text since logos make the e-mail go out in a protected view in which the recipient would have to click twice just to see the logos (and the logos are included in the survey hyperlink in the email anyway) and logos can drop e-mails right into SPAM. It took awhile for me to convince my client that we HAD to take their logos out, but they finally agreed and you can see the great results we got with 72.5% open rate.

Incredibly easy to use Intuitive interface Next level design Here's the thing- we use Mailshake when we're doing email outreach of our blog content 99% of the time, we're emailing someone cold, and letting them know about an article that our research suggest they might like etc etc Because of the volume of outreach, we might email a prospect twice by accident right? Not with Mailshake Why? Because it'll track all previous interactions and emails sent, and warn you that you already have a relationship with them It gets better... It lets you know when they open It lets you send automated followups based on timing and logic Better still? It has an inbuilt 'spam filter' so it'll help you improve your outreach emails

Honestly, and this is struggling to find a flaw? We usually write an article one month, and then promote it for the next 2 This means we have 30 days out of 90 where we don't use the product, but still pay for it I haven't even checked if its possible, but not being billed during those periods/pausing the account etc would be awesome, but honestly- the tools so good we pay when we dont use it

Define and refine your list. Queue up your message sequence. Let the robots do the work. I can't rave enough about this tool. It's literally like having a robot for a salesperson, who follows perfect instructions and only bothers you when they've got a hot lead on the line. The founding team is also amazing and extremely responsive and helpful.

They implemented an anti-spam bot on the backend to make sure their platform wasn't being abused by users. Smart idea, but the version of the software they picked was a bit overkill and it broke my campaigns on several occasions. But their team is amazing and was super responsive to get it sorted. They went into my campaigns manually, examined everything I was doing and saw that I was playing by all the rules and got me up and running again. This is a case where excellent customer service on an excellent product made me into a lifetime advocate for them!

I had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used.

I don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to.

Mailshake is clean, easy to use, and their list-cleaning options are remarkable. Additionally, with one of their plans, you are able to assign tasks and phone calls to team members.

Downloading custom reports is not available at this time. Also, I would like to be able to put separate sending limits on some campaigns, however the sending limit is a blanket number.

Easily set up sophisticated follow up sequences

I really don’t have any complaints to share

I like how easy it is to use, and the fact that it helps you with cold email outreach. My team and I love the selection of templates. Also, our emails don't get to the spam box, or at least very little of them are getting there.

Nothing. The tool works as it was designed, really happy with it.

The tool integrates with my google account and allows cold outreach. With its advanced autoresponder, it gives me the ease to schedule 3-4 or 5 follow ups in a single campaign. The tool also comes with email templates and custom fields which make email outreach a breeze. The UX for campaign follow-ups is the best I have seen in any tool. It is super intuitive. With advanced features like analytics, I can track campaign performance and unsubscribe prospects who opt out. I can also add prospects during a campaign. Really well thought-through product!

I don't have any cons to mention about this software. It just works exactly as I would expect. I just hope they keep improving the tool with new features and templates.

Our company and our partners used to use Pitchbox for a while, but everyone switched to Mailshake. Mailshake is easy to use, personalization, tracks emails and creates auto-followups. What else do you need? Most importantly, compared to Pitchbox Mailshake is almost free. Another great thing is the "Cold Email Academy". I love a company that does its best to make its customers succeed. Kudos!

Wish there would be an inbuilt tool for email scraping.

Mailshake is easy to use and effective, taking away a pain point of high volume emails while still being personal and not ending up in the "promotions" tab in Gmail. We use it as a biz dev tool to reach out to prospects on our target customer list. Follow ups have proven to be invaluable as I no longer have to think about who to follow up with or set a reminder. We've been able to connect with a good amount of prospects. We've found the most value in cold outreach campaigns, and the MailShake blog offers great insight as do the templates (which I recommend as a starting point, they are easily customizable).

Mailshake works great as a set-it-and-forget-it tool. I only wish there was more control on scheduling and times for advanced purposes, not required. i.e. Would be great to send between these hours on these days, and schedule them week to week, or don't send initial emails on Fridays but allow followups to occur on Fridays.

Extremely easy to implement and start a campaign. Had a great experience with their sales rep, from scheduling a demo to offering a limited period trial to finalizing the plan. The tool is super helpful and appealing to use - loved the UI!

No major complaints. Though they have dedicated web pages to compare Mailshake with Outreach.io, Salesloft, Mixmax, etc., I honestly don't know where they perform better. A detailed comparison can help prospects decide better & migrate from these tools if needed.

Mailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year.

I have nothing bad to say. They are great from the software to support. I love their software!

I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted.

I honestly can't think of anything. I wish all software worked this well and as easily.