Critical Mention Features

Critical Mention

Track. Measure. Share. Grow

4.31/5 (13 reviews)

Competitor Feature Comparison

@mentions
API
Activity Dashboard
Ad hoc Analysis
Alerts/Notifications
Article Author Database
Audience Targeting
Auto Update
Brand Tracking
Built-In Database
Campaign Analytics
Campaign Management
Clippings Management
Collaboration Tools
Competitive Analysis
Competitor Monitoring
Configurable Alerts
Contact Database
Contact Management
Customer Engagement
Customer Experience Management
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Feedback Management
Influencer Tracking
Keyword Tracking
Monitoring
Multi-Channel Data Collection
Online Forums
Press Monitoring
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Search/Filter
Sentiment Analysis
Social Listening
Social Media Monitoring
Social Performance Management
Social Promotion
Third Party Integrations
Trend Analysis
Video Editing
Video Streaming
Visual Analytics
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@mentions
API
Activity Dashboard
Ad hoc Analysis
Alerts/Notifications
Article Author Database
Audience Targeting
Auto Update
Brand Tracking
Built-In Database
Campaign Analytics
Campaign Management
Clippings Management
Collaboration Tools
Competitive Analysis
Competitor Monitoring
Configurable Alerts
Contact Database
Contact Management
Customer Engagement
Customer Experience Management
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Feedback Management
Influencer Tracking
Keyword Tracking
Monitoring
Multi-Channel Data Collection
Online Forums
Press Monitoring
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Search/Filter
Sentiment Analysis
Social Listening
Social Media Monitoring
Social Performance Management
Social Promotion
Third Party Integrations
Trend Analysis
Video Editing
Video Streaming
Visual Analytics
Visit WebsiteCompare App
@mentions
API
Activity Dashboard
Ad hoc Analysis
Alerts/Notifications
Article Author Database
Audience Targeting
Auto Update
Brand Tracking
Built-In Database
Campaign Analytics
Campaign Management
Clippings Management
Collaboration Tools
Competitive Analysis
Competitor Monitoring
Configurable Alerts
Contact Database
Contact Management
Customer Engagement
Customer Experience Management
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Feedback Management
Influencer Tracking
Keyword Tracking
Monitoring
Multi-Channel Data Collection
Online Forums
Press Monitoring
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Search/Filter
Sentiment Analysis
Social Listening
Social Media Monitoring
Social Performance Management
Social Promotion
Third Party Integrations
Trend Analysis
Video Editing
Video Streaming
Visual Analytics
Visit WebsiteCompare App

Critical Mention Feature Reviews

12 reviewers had the following to say about Critical Mention's features:

Stacy J.

Critical Mention Helps Makes Our Press Even More Newsworthy

2019-07-09

The data is easy to pull, and the reports are customizable for client needs.

Pros

It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs.

Cons

The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nile E.

Solid media monitoring

2021-03-09

Expensive, but very solid and easy to use media monitoring software with decent analytics options.

Pros

Really liked being able to clip the media segments based on the text provided to ensure I captured the entire clip.

Cons

On occasion, the media clip and corresponding text did not include the entire clip and there was nothing I could do to get it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Hi Nile,

Thank you for sharing your experience using Critical Mention's Earned Media Suite. If you need any help with the platform, please feel free to contact your account manager. We're thrilled you enjoy our reporting features.

Thanks again!

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Marie P.

Reporting is quick

2018-04-10

Pros

This is something that I've needed for a while with my social media management position.

Cons

It is a bit time consuming and cumbersome to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
ASHLEY A.

Review

2021-05-24

Pros

the analytics charts in the reporting tool

Cons

didn’t have the publications i needed to monitor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Hi Ashley, we appreciate you sharing your experience. Please reach out to your account manager so we can set up the tracking you need. We're happy to help

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Sarah S.

Pull all of my media coverage in minutes!

2018-07-05

I am able to show my partners how much value we've gotten out of our trade media.

Pros

This software pull all of my media coverage in minutes.

Cons

I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 51-200 employees)

Best software I've used for clips

2019-10-24

Highly recommend – it's much easier than any other similar software I've used.

Pros

It's very easy to use, setup custom searches and alerts, and trim clips.

Cons

We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rafael L.

generates clear reports

2021-05-24

Pros

The product is intuitive and allows me to generate earned media reports extremely fast.

Cons

There are a few earned media hits that aren't picked up by the software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Rafael, thank you very much for sharing how Critical Mention allows you to quickly track your earned media mentions. Please reach out to your account manager to ensure you're tracking all of your mentions. Thanks again, for the kind review.

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Jesse D.

Great for a lot of things, awesome for social media

2021-05-18

Pros

The search function allows me to find the latest news in my field before most other people, and this also allows me to make social media posts that get good traction.

Cons

There's a feature that allows you to download TV clips but they come with a watermark that can't be removed and they don't come with permission to post on social media.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Hi Jesse, thank you for sharing how Critical Mention allows you to track your earned media mentions and helps influence the content you share with your audiences. We appreciate your feedback!

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Kelsey S.

Easy to Use but Misses the Mark at Times

2021-05-24

I enjoy the product and have worked with this and competitors before. I would say each has their pros and cons but this has been the most seamless for sharing clips with my clients.

Pros

The link to reporting feature makes it easy for me to share broadcast clips with my agency clients.

Cons

The wordplay feature seems to be 5 seconds behind the actual language.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Kelsey, thank you for sharing how Critical Mention has helped you easily share clips with your PR agency clients. We appreciate your feedback and are using your response to enhance the Critical Mention experience. Thank you!

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Scott M.

Well-priced media monitoring software with a few flaws, but superb customer service

2021-05-11

Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.

Pros

Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective.

Cons

Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Hi Scott, thank you for sharing your experience using our Earned Media Suite. We're delighted to see that you enjoy our platform's user experience and the help of our account management team. Please feel free to reach out to your account manager so we can help refine your searches. Thanks again for sharing!

Read more
Sarah T.

Easy to search

2018-04-30

Pros

It was very easy to figure out how to use the software and search for related topic for our organization.

Cons

I felt that all the searches did not come up when the word was searched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Complete mention monitoring from a single place

2021-03-23

Pros

This is the best in class mention tracking platform, we are always up to date now.

Cons

Robust software for a reasonable price, we are 100% suttisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Critical Mention


Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review!

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