CrowdControlHQ Features List

CrowdControlHQ

Social media risk management & compliance

4.11/5 (9 reviews)

CrowdControlHQ Feature Summary

  • Analytics
  • Automated publishing
  • Multi-account management
  • Social media monitoring
  • Posts scheduling
  • Customer engagement
  • Brand tracking
  • Multi-user collaboration
  • Social media management
  • Social media listening
  • Social media analytics
  • Social media collaboration
  • Social media engagement
  • Dashboard
  • Engagement tracking
  • Reports
  • Team collaboration tools
  • Compliance
  • Security
  • Brand protection
  • Social media risk management
  • Real-time insights
  • Multiple account posting
  • Immediate alerts
  • Geo-targeting
  • Inbound, outbound and combined feeds
  • Direct message management
  • Social conversations
  • Automated workflows
  • Team forwarding
  • Task assignment
  • Alerts and notes
  • Performance management
  • Sentiment analysis
  • Social media dashboard
  • Audit trail
  • Social media archiving
  • Policy storage

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CrowdControlHQ Feature Reviews

7 reviewers had the following to say about CrowdControlHQ's features:

Anonymous
( company, 11-50 employees)

CCHQ provides an effective solution for social media management

2018-05-19

Allowing you to seamlessly carry out social media management for clients of any size with the added benefit of great reporting features to help back up and present the benefits of your own work through the platform.

Pros

CCHQ encompasses everything you would need to effectively manage social media clients whether small or large scale.

Cons

If dealing with a large volume of messages at one time it does have some functionality issues with answering and seeing what may have already been answered but alot of these issues are being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Thanks for your review of the CrowdControlHQ software. Your feedback and comments are extremely valuable to us and everyone in our community!

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Steven Hardy

Excellent product, easy to use and great staff!

2017-06-06

We have the added security for our social media channels.

Pros

The features are up to date with the Social Media APIs.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Thanks Steven for reviewing the CrowdControlHQ software platform. It's great to hear your feedback, really appreciated. Also good to hear you are using the new Admin area ¿

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Abi Buck

A great system which we have used for many years, simple, effective and powerful analytics

2018-02-02

Control and security

Pros

Over 100 people use this across the business, from our depot teams to marketing teams and it allows me to control access to social media across a multiple of platforms.

Cons

It meets our needs as a business and anything I've disliked in the past has been addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Thank you Abi !! Amazing to hear your feedback on how you are using the CrowdControlHQ platform ¿

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Laura McIntosh

Great experience

2017-04-19

We have been using Crowd Control for just over a year and have found it be a fantastic tool to manage all our social media in one secure place.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Thank you for such a positive review of the software Laura. Always nice to see a satisfied user :)

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Alexa Chilton

I have utilised CCHQ for a few months and find it super easy for myself and my team to use.

2017-10-11

Pros

It helps that we can have multiple users managing content for their own areas/boroughs, and are able to select multiple social media accounts to post content across.

Cons

At present one receives email notifications when posts are ready to be validated, however if one had an App on their mobile which provides notifications that would be easier to manage if one was not in the office at their PC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Thank you Alexa ¿ So nice to hear how you are using the CrowdControlHQ platform to successfully manage your multiple social media accounts with multiple users across multiple locations.

Your feedback is extremely valuable and we welcome that. Our development team are working hard to constantly improve the software so watch this space for upcoming feature enhancements!

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laura quittenton

simple but sometimes runs slow

2017-06-01

Pros

you can post on multiple channels and good highlighting characters easy to login, good for seeing scheduled posts

Cons

sometimes slow and hard from mobile phone , scheduled posts sometime take a long time to load to, apart from running slow it seems ok

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Hi Laura, thanks for reviewing the CrowdControlHQ platform ¿ really nice to get your feedback.

Sorry to hear the software is sometimes slow. We have released some updates recently aimed at improving the overall speed and will be releasing additional improvements over next few months, so watch this space!

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Annette Richards

Easy to use and control many social media accounts. Its an ideal solution.

2018-06-19

Pros

Easy navigation. Simple to create posts for multiple platforms.

Cons

Little quirks sometimes appear - long script errors, confused account selection. (few and far between to be fair)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrowdControlHQ


Wonderful Annette, thank you so much for taking the time to write a review. We truly appreciate it and we take on board all of your feedback.

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