Decisions on Demand Reviews

Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

4.57/5 (7 reviews)

Kieren Wuest

DoD functions well, not great for business users

Used daily for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app.

Pros
Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development

Cons
Complex interface Technical workarounds New product features not matured

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Kevin Pray

An amazing (and amazingly versatile!) software tool for Salesforce

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well.

Pros
Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine

Cons
I really can't think of anything - it's been smooth sailing since implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Alex Manoilescu

Very easy to use and great customer support

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

Made my life as an admin very easy and allowed me to be very creative and very detailed with our lead routing rules

Pros
Only tool that we found that assigned leads when they are created, not on a time delay (every 1 minute, every 5 minutes etc) Very simple to set up after you learn how. We sometimes make changes to our lead routing rules for 1 day due to a special project and then revert the next day. I get the changes implemented in 5 minutes AWESOME customer support. Very prompt and always ready with a solution even if it's not out of the box

Cons
I really don't have anything to mention here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Brad Rocque

Great Product - Easy to Customize

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams.

Pros
It is extremely easy to set up and use, and can be used with any fields.

Cons
I wish it could take over some of the workflow and process builder features rather than just an assignment tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Nia Barnabie

Decisions on Demand

Used daily for 1-2 years
Reviewed 2019-09-18
Review Source: Capterra

Pros
the support and ease of functionality - its a great tool

Cons
could be more dynamic but there are constant updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Ali Shafique

A good sophisticated tool

Used weekly for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Pros
I really like how the tool gives you examples and templates to modify according to your needs and its versatility. I like the thought that went into designing the templates. We had one specific request which Support was able to provide with in a shot period of time

Cons
Limited based on the number of users in the round robin. Licensingis based on the number of users in the list, instead of a standard fee

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing

Anonymous

Full featured customizatable rules engine for Salesforce

Used daily for less than 6 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
Flexibility of the tool to handle complex rules and territory assignment scenarios

Cons
UI is not conducive to editing large business policies, which is somewhat mitigated by exporting and modifying in Excel

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Decisions on Demand

Lead Assignment in Salesforce | Round Robin | Load Balancing