DirectScale Reviews

It is a relatively easy system to use and understand. With very limited IT experience, I was able to learn and navigate the system in a very short period of time.

Most of the issues we had were handled by my superiors, but there were a few things here and there that seemed like they should've worked differently. Kind of like the developers built it thinking that only other developers would be using it so the functionality wasn't always clear cut.

Benjamin, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We'd like to do better. Are you still with the company using DirectScale? Is there something we can address that would raise your review to a 4 or 5? Please let me know. We would love to make things right if you give us the opportunity.

It works. The functionality is quite diverse so it addresses 90% or more of our needs.

It is not intuitive. It is simply not feasible or practical for a client to become expert in all of the nuances to make the system work optimally. Accessibility to knowledgeable support from Direct Scale is critical to the clients success and happiness with the system. We do not like being told by customer support to solve problems ourselves with a tutorial video as a reference. It wastes time and causes frustration. Also, customer support consistently sends us down rabbit holes. The answer is simple. Direct Scale listens to the problem. Finds the solution and implements the solution for the client. Charge the client for this service. We are more than willing to pay the cost so long as it is reasonable.

Thank you for your review and feedback, David! The feedback about helping find solutions is important and evergreen, so I'll send this along to our CX teams. If we can address these concerns, would you consider 5-stars? Thanks again for your review, and we look forward to more together.

Full access to all data and a rich API are critical for our business strategy, and DirectScale was one of the few companies we evaluated who understood and supported this. The commission engine has been able to support any level of complexity we've required.

The back office for our associates is not the easiest to configure, and the associate-facing reporting needs improvement. The retail site was functional but challenging to customize in any significant way. DirectScale has worked with us to resolve both issues and takes feedback seriously.

Thank you very much for your review, Bob. It's always been a pleasure to talk to and work with you. If we made efforts to improve or prioritize our back office reporting and configuration, would you consider a 5-star review? DirectScale is honored that you chose us as your software provider and we look forward to more collaboration together in the future.

Several features make DirectScale stand out. The most critical is their direct-selling business intelligence and AI analytics, perfect for data-driven companies like us. Their commission modeling allows us to forecast the impact of any changes in our promotions and commissions before committing them. They also never charge us for talking to their customer service, which is impressive.

DirectScale is packed with many comprehensive features, so it initially feels overwhelming – especially if you are a newbie. But as you get more familiar with it, you will love how much you can do without calling an IT guy. The initial price point might be a little higher, but its reporting and BI features have helped us increase revenue which offsets the cost. Moreover, their customer service is free of charge, and you don’t have to pay for ticket resolutions, making it cheaper than industry giants.

I love that DirectScale puts the client in control with a highly configurable and extensible (by the client) platform. In addition to that, the access to company data and a deep API feature set puts the client in control of their business.

The first version of the client extension was an MVP product, with enough functionality to let clients and service providers build customizations on the platform. Looking forward to the release this year of the full client extension.

Thank you for your review and feedback, Nate! Always a pleasure to work with you. We are happy that you've had a good experience overall. The Client Extension has been reworked to be more of a full solution and we look forward to seeing if it meets your expectations better. Please reach out to us through your DS contact, and we can go over the new features with you. Thanks again for your review, and we look forward to a continued successful collaboration together!

I feel that most back office technologies are built by coders and developers to show how intelligent they are and how revolutionary their programs are. Users don't care. They want simple to navigate and lets face it, most consumers want something that works like their mobile device or tablet. DirectScale operates how it should operate; with a direct relationship to the users usability of that same service. The bottom line: DirectScale is built for the consumer, not the programmer.

the ability to utilize other clients connectivity to API's.

Thank you for your review and feedback, Aaron! We are happy that you've had a good experience overall. The API comment/con is something we'd like to understand more about and help fix. Please reach out to your CSM and we will do our best to make it right. Thanks again for your review, and we look forward to winning together!

I am so impressed with the ease of use of the system, as well as the responsiveness of the system. Their team was very knowledgeable and helpful with the integration process too. I can tell they were experts in their work but more importantly, experts in helping their customers.

There weren't any features we found missed the mark or were substandard. The system was very simple and I can tell the system can increase in value as my company grows.

Tim! Thank you for choosing DirectScale over 3 other companies. We are honored to get such a positive review. Please reach out if you want to explore any of our new features and we look forward to many more years of working together.

I joined the Neumi team just as they took off, so that means that there wasn't any time for training. I was able to hop into my role and figure out DirectScale on my own because it's so easy to use. I'm sure there are many functions that I haven't learned about yet, but I am very happy with my experiences these last 9 months.

(Probably exists--I haven't looked into it yet) I would love if there was a super easy way to preview changes that I make in the back office, so that I can know for sure what the field is seeing.

The team at DirectScale is extremely competent, responsive, and attentive to their clients' needs. The software itself is intuitive and flexible, capable of handling pretty much any solution that's needed.

Nothing comes to mind, honestly. Our team has partnered with Direct Scale for about a year now and we have not encountered any issues whatsoever.

Thank you very much for your review, Michael. DirectScale is grateful that you chose us as your software provider and that we've been able to work together toward mutual success.

I like how simple it is to admin and to teach others.

Like it can be a bit clunky at times, especially when hitting APIs for integrations

Thanks for the review, Brian! We are encouraged that you've had a good experience overall. The API and Client Extension is something we've been working to fix since your review. Please reach out to your CSM and we can get you the latest information. If we have successfully addressed your feedback, would you consider a 5-star review? Thanks again and we look forward to more success together!

The software is easy to use and intuitive! Even for those of us in corporate who don't know much about programming, it was super easy to use. The commission aspect was simple to run and not confusing. It is easy to run reports and keep track of our sales.

It would be helpful to have more custom reports.

Thank you very much for your review, DeShelle. DirectScale is happy that you chose us as your software provider. Since your review, we've done a lot of work to improve our reporting, both canned and custom, and hope that it's been helpful in addressing your needs. Please reach out to your CSM if you'd like more info on our new reporting, BI, and alerts work now.