Engagement Cloud vs Bronto Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Mike Phillips

We use it for our current campaigns and we enjoy it

2018-02-15

Pros

The UI is responsive, effective and looks great. The site gives good interaction feedback so we know where issues with campains might exist.

Cons

The cost seems a bit high, but well within reason, and comparable to bronto in almost every way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
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Katie Paur

Better than Bronto

2018-05-02

The drag and drop editor is far superior to that of Bronto.

Pros

The programs are fairly easy to set up and I like being able to use the drag and drop editor to make emails that actually look good.

Cons

Implementation was challenging because we had poor customer support at first and had a few issues with on boarding new subscribers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
Basiirat Ali

Dotmailer drivers our email marketing campaigns.

2018-08-23

We use Dotmailer to maintain a close relationship with our customers via emails,even when they are not currently patronizing us. Ensuring they will always have us in mind.

Pros

We migrated to Dotmailer from Bronto late last year and the difference was immediately clear.

Cons

I sometime experience Lag on the Dotmailer website. Also when working on newsletters,it will be great for work to be autosaved,ensuring if I suddenly get disconnected from the internet ; I do not need to start all over again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
Samantha Garcia

Best Emailing Software

2018-05-02

Pros

When I used Bronto Iwould have to set up the template using code.

Cons

The only thing I dislike about Dotmailer is that when sending an email to a specific group of contacts you are unable to choose another group of contacts to exclude from the send. (So overlapping contacts won't receive an email)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
leticia baltayan

Easy to navigate and create campaigns. Wish it worked better with magento 2.

2018-05-07

We were able to send out more emails due to the easy use of the software. Wish other things were improved.

Pros

easy to use. makes it simple for a person who is not very technical to send emails. support is good but only if the same tech person helps you out, seems like if they are not well informed it takes forever to get the help you need. at first our plan was well structured for our needs at the moment however as you grow it seems to be way more difficult to upgrade without having to more then triple your costs. they do not cap your images, so you can add as many images and files sizes you want. other companies like bronto charge you for extra space to upload images. this can be a problem since one day you will have to go into your image archive and delete old images that were used in past emails. so if a customer has your email in the inbox and you delete your images it will display a broken link. campaign reporting is another cool feature but it seems like the company still doesn't really have a good accurate reporting as google analytics so its kinda pointless to have reporting in their platform if they do not have accurate reporting. if you are looking for a platform like this, I suggest you get a plan that allows room for growth. for promoters that like using emojis in their subject lines, this company does offer a good amount of different icons.

Cons

the platform does not do a good job notifying you if your emails are failing or if data is failing to be collected from orders or customers. Can go months without knowing if something is not working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more