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Dotdigital vs Zoho Campaigns Comparison

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Overview

dotdigital is an email marketing and automation platform for B2B, B2C and eCommerce businesses.

Category Leaders

Zoho Campaigns is an email and SMS marketing software for small, medium, and large businesses to automate their entire marketing process.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

174

5

4

3

2

1

82

65

20

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.2

217

5

4

3

2

1

91

87

27

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

We really enjoyed the ease of setting up campaigns after we learned how to. It's been a very useful tool in expanding our reach.
I like the recommended templates that come in Dotmailer. We are excited to implement triggered campaigns.
The support team is great and responsive. A good product for a smaller org just getting started with building out their marketing technology stack.

Pros

The other good thing about this software is that we can integrate with social media platforms and the best part is its price , its very much affordable for small companies.
But where this app really stood out for me was their support team. Wow, I impressed by how much hand-holding their technician did for me to get my first campaign email out.
The quality for what it was is great too. Very Very inexpensive for the amount of emails you are able to send.

Cons

The platform does not do a good job notifying you if your emails are failing or if data is failing to be collected from orders or customers. Can go months without knowing if something is not working.
Problem re-subscribing customers who unsubscribed in the past due to strict spam control.
Seems difficult to set up and manage audiences and segments. How they are linked to automated programs is confusing.

Cons

The bad thing is that it is still considered by many servers as spam, which means that those who subscribe to my mail do not receive or delay in seeing my emails because they fall into spam.
Clunky, slow and an overall terrible user experience. From a distance, it looks shiny with a ton of functionality.
The user interface is clunky in places and buggy in others, and generally frustrating until you learn its quirks.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features74
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Batch Processing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Marketing
  • Event Triggered Actions
  • Geolocation
  • Image Library
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multivariate Testing
  • Order Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shortcodes
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management
  • eCommerce Management
  • Total features90
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Batch Processing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Marketing
  • Event Triggered Actions
  • Geolocation
  • Image Library
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multivariate Testing
  • Order Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shortcodes
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations50
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations65
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

MC
AvatarImg

Mark C.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dotdigital logo

Dotdigital

It has been enjoyable & looking forward to what's to come!

Reviewed 5 years ago
Pros

Ease of use Tools available Knowledgeable management team Straight forward reporting and analytics Easy creation of programs

Cons

Navigation "Where things live" i.e. standard campaigns vs. triggered campaigns Integration Reporting could be a bit more robust for programmed triggered campaigns

AR
AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer Allows Us To Automate Our Email Marketing Campaigns!

Reviewed 5 years ago

Automated email marketing campaigns.

Pros

We recently switched from another service to Dotmailer because it allowed us to connect it to our shopping cart and build automated programs that send emails out to users depending on certain criteria. We were able to easily build a program that monitors abandoned carts and post-purchase follow ups.

Cons

It's rather expensive. Unfortunately we have a very large catalog so the cost to sync this data to Dotmailer is quite high.

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dotdigital logo

Dotdigital

Easy To Use!

Reviewed 5 years ago

Easy to use for the experienced marketer.

Pros

This is great for detailed email campaigns and drip campaigns. My company uses very detailed campaigns and follows very specific customer journey paths and Dotmailer makes it very easy to do things like this.

Cons

Might be confusing to use for people that have never done email marketing before. I have tried promoting Dotmailer to someone who has never done anything with email before and they were very confused about the entire process.

JM
AvatarImg

Jeff M.

Furniture, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Much easier to use than our previous email editor and the Preview options are a great help to view o

Reviewed 5 years ago

It made creating email campaigns much easier.

Pros

Ease of use and Preview functions. The editor's drag and drop function is quick and easy to assemble a campaign from scratch. The in-program image editor allows for quick resizing and tweaking of individual images, without the need to export to an external program and re-import the re-edited image. Customer support has been great!

Cons

Limited font point sizes (without going into the html code). There is no place to add notes or comments about a campaign when sending a test to someone.

MS
AvatarImg

Mike S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Dotdigital logo

Dotdigital

Dotmailer provides us with great for delivery. It's a critical tool for our business.

Reviewed 5 years ago
Pros

The two things we find most valuable: 1. Deliverability. We trust many of our best campaigns to Dotmailer. 2. Reporting. We get great reporting that helps us run our campaigns.

Cons

AR
AvatarImg

Verified reviewer

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer Success

Reviewed 4 years ago

Coming from an almost zero experience with email marketing, engaging Dotmailer has helped us see our best growth year to date.

Pros

We really enjoyed the ease of setting up campaigns after we learned how to. It's been a very useful tool in expanding our reach.

Cons

Some limitations on quantity of campaigns, and some of the custom complexities are a bit cumbersome to learn.

CM
AvatarImg

Chris M.

Wholesale, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dotdigital logo

Dotdigital

Excellent group of features and tools with this product

Reviewed 5 years ago

We significantly increased our access to features and tools when we went from an entry-level email marketing software to Dotmailer

Pros

We really appreciate the integration with Magento b/c we are able to easily setup data feeds and survey forms

Cons

Its a little challenging to setup Drip Campaigns which would dramatically improve the relevance of our email marketing

AR
AvatarImg

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Dotdigital

Plays well with Magento 2 and is relatively inexpensive but lacks bells & whistles other ESPs have

Reviewed 5 years ago

for basic blast campaigns it works fine and integrates pretty easily with Magento.

Pros

Integrates well with Magento 2, relatively straightforward workflow tool and WYSIWIG email editing. Creating custom segments is fairly straightforward too.

Cons

Needs better personalization options. Lacks machine learning for customer segments & LTV tools which other ESPs like Listrak and Emarsys have. Very poor implementation of time-of-day optimization feature -- you still can't schedule an optimized send in advance which makes the feature essentially useless in practice.

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Dotdigital logo

Dotdigital

Great Software, needs to be more user friendly

Reviewed 4 years ago

Dotmail is overall a good email software to use, a few logistical setbacks.. but nothing that can't be overcome.

Pros

Dotmailer is a onestop shop for all your email campaigns. The organization of the software helps to keep all contacts and campaigns in order, while still making everything easy to find. Although very user friendly, I have run into minor glitches

Cons

The option to build the entire email using code makes it difficult for the average user to create an email campaign. However, There are other ways to do it. One other set back is the time it takes for customer care to respond to any ticket you submit, response time isn't always great.

TD
AvatarImg

Tracy D.

Retail, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Overall my experience has been positive. The customer service is excellent.

Reviewed 5 years ago

It gives us some flexibility and convenience to send out our email campaigns. Also the documentation is great.

Pros

Customer service is outstanding. Any time we've had an issue or question, we received a prompt and thorough response. It's also one of the most robust email platforms we've ever used. The email templates are also very helpful.

Cons

The surveys and forms are a bit limiting in functionality right now. We were trying to include a pop up on our website to encourage email sign ups but we were extremely limited in our ability to customize it to make it match our brand standards.

MB
AvatarImg

Michelle B.

Medical Devices, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer is helpful.

Reviewed 5 years ago

We can easily and quickly create email blasts. Recommended templates are helpful.

Pros

I like the recommended templates that come in Dotmailer. We are excited to implement triggered campaigns.

Cons

Designing can be tricky as Dotmailer uses a very specific code. Can be frustrating until you get the hang of it. Sometimes unexplained errors occur but luckily support is helpful and very quick to respond.

RW
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Richard W.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Platform interfaces is supper intuitive and easy to use. I love the folders.

Reviewed 5 years ago

Quick and easy execution of email campaigns (e-blasts and automation), plus great reporting. Also, easy integration with Shopify.

Pros

Easy to use template and flow builder, folders to organize lists, segments, images, and campaigns. In-depth reporting. Built-in Litmus testing.

Cons

I would love to see the ability to build printable dashboard reports by compiling existing report widgets. Aslo, would be great to have out-of-the-box email flows.

AvatarImg
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Rony A.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Dotdigital logo

Dotdigital

Great tool

Reviewed 4 years ago
Pros

Dotmailer is very flexible and you will have a lot of options for your e-mail campaigns.

Cons

The cost of course. Its not for everyone and especially if you have a large e-mail base.

GM
AvatarImg

Grégory M.

Sporting Goods, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer

Reviewed 4 years ago
Pros

It's preatty easy to use and it's easy to find info on how to create campaigns or automation online.

Cons

At first it's not simple to catch all features included in the software... But again really easy to find all the info you need.

AvatarImg
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Jennifer K.

Religious Institutions, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dotdigital logo

Dotdigital

As a new user of the Dotmailer software, I quickly found that it is user-friendly and robust .

Reviewed 5 years ago

I was quickly able to build my skill in creation of emails, reach a wider audience, and push relevant content to the email list.

Pros

I enjoy the drag-and-drop campaign builder and segmentation that are offered, I find that our organization can go back regularly to templates and rebuild similarly styled emails. I also find that Dotmailer helps us reach our audience in the most sophisticated way through Programs that are uniquely tailored to the email subscriber.

Cons

I would like for there to be a few tweaks to the address book and segment functionality. I feel in some ways the system requires you to choose one or the other, when I'd like to be able to use a segment vs. an address book. I also would like it to be easier to select campaigns in the segment builder-- i.e. pin selected campaigns at the top.

BA
AvatarImg

Bree A.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Dotdigital

Great upgrade. Need more training

Reviewed 5 years ago
Pros

It is an upgrade from our previous software. It is very easy to create campaigns. The drip campaign program creator is a little challenging.

Cons

The training process should be more thorough. There are not enough details or topics covered in training. Leads to mistakes.

AM
AvatarImg

Aaron M.

Retail, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer + Magento = Perfect Match

Reviewed 4 years ago

We have integrated it into Magento for abandoned carts, newsletter subscriptions, welcome programs, and other automated email marketing initiatives.

Pros

I love that I can integrate it directly into Magento and strategically build campaigns based on the customer and order data within my eCommerce store.

Cons

I'd have to say paying for data storage. Magento can become very large, and storing the information with Dotmailer is pricey.

JK
AvatarImg

Jeff K.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Dotdigital logo

Dotdigital

A great tool that's simplified my life as a digital marketing professional.

Reviewed 5 years ago
Pros

The user interface is simple to use and offers a great user experience when building email campaigns. The tools provided to build email campaigns make those of us without a design background look like a genius. The drag and drop features make building custom templates a breeze. The simplicity of the interface shouldn't distract from the powerful software that allows for automation email programs. The customer service is second to none. A top notch support team quickly identifies and resolves any issues. Our customer success manager analyzes our campaigns and provides helpful insights to make each one more effective.

Cons

Until the recent upgrade, the reporting feature left room for improvement. The new version of reporting has a better interface and more robust features and better analytics.

EP
AvatarImg

Erin P.

Apparel & Fashion, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

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Dotdigital

Email revenue is down +40% since switching to dotmailer and emails not making it into inboxes

Reviewed 5 years ago

So far nothing yet as revenue is drastically down and customers aren't receiving emails. Campaigns are easy to setup but that's irrelevant until these delivery issues are solved.

Pros

Emails are easy to setup and send out but as they're no making it into customers in boxes that doesn't really matter now does it.

Cons

While they maybe easy to setup that doesn't matter is they're not making it into the inboxes they should be! Since switching to dotmailer in Jan email revenue has been down +40% and we've received complaints from customers and employees alike that they used to receive our emails but no longer do. Customer support has been very non-responsive and the lack of urgency is alarming. This is having a real negative impact on our business and no one seams to care to help us fix this!

CG
AvatarImg

Cariel G.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Dotmailer is a robust email system for our ecommerce needs for customer acquisition and retainment

Reviewed 5 years ago

Dotmailer helps us maintain our email database, segment customers and send out targeted emails to new and existing customers we want to reach.

Pros

Great tool for segmenting different email groups and setting up automatic trigger email campaigns so we can really target the exact customer we want to reach.

Cons

Sometimes hard to figure out how to use without training and more training comes at an extra charge.

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Ryan R.

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Dotdigital logo

Dotdigital

Functionality is pretty good but have had a few unresolved issues where work arounds were required.

Reviewed 5 years ago

We were able to send strategic and successful automated email campaigns to engage our customer base. We were able to design cleaner and more attractive templates than we have ever had before.

Pros

Ease of use and template designer. Ease of contact and segment management. Support was always ready and willing to help even if they could not resolve issue. Pricing is very affordable for what you get as well.

Cons

No way to track ROI, for our account at least. Issues with Outlook 13 and Outlook web compatibility.

ML
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Mitch L.

Apparel & Fashion, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dotdigital logo

Dotdigital

Dotmailer's product is so much better than their key competitors!

Reviewed 5 years ago

We are saving money and improving results.

Pros

The system is very easy to use. Automations are very easy to configure, setup, and start using. We get results!

Cons

Sometimes scheduling can be wonky. It's a slighty strange that campaigns have to be copied in order to send to multiple time zones at different times, instead of scheduling the same email to send to multiple segments at respective times.

DG
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Debbie G.

Financial Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dotdigital logo

Dotdigital

The perfect email marketing platform

Reviewed 4 years ago

We're trying to take our email program to the next level while improving usability for staff. I love the combination of a great interface for building campaigns along with robust automation and behavioral marketing tools.

Pros

Ease of use, good onboarding, integration of SMS, landing pages, forms and surveys

Cons

So far, there are very few cons. More templates would be great as the ability to edit custom templates without the markup changing in such a way that mobile is compromised.

JC
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Justin C.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dotdigital logo

Dotdigital

Easy to Use & Sophisticated

Reviewed 6 years ago

I have worked with dotmailer for a year now. They're customer success helped me to create campaigns that improved revenue from email by 98% in 11 months. They also gave me a great discount being a nonprofit. As a marketer and not a programmer, Dotmailer has made it easy for me to create sophisticated & segmented campaigns to reach target different demographics. Any time I have a question or a problem, my customer success manager always helps me to sort it out in a timely manner.

Pros

Easy to use Great Customer Success Advanced Sophistication

Cons

Lacking integrations with several of the technologies I work with as a nonprofit. Was quite a jump in price from mailchimp.

JT
AvatarImg

Justin T.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Dotdigital

It's been good so far. Dotmailer has been able to fulfill our need.

Reviewed 5 years ago
Pros

It's easy to set up campaigns. Even for someone with minimal coding knowledge. The platform has some flexibility so we can get creative to fulfill certain actions that would not have been possible on another platform.

Cons

Just the email send limitation. It's a bit of a nuisance to keep track of the number of emails we send out and increasing our limit is very costly.