Overall, I'm not getting a good experience. Never in my life I had to communicate that much with customer support. Should have listened to that voice inside my head telling me not to trust them too much, considering the lack of reviews online. Most of those I found were made by their employees, as I found out today while trying to see if others had as much trouble as I do.
The reports often says that 100% of the subscriber list received the email, but many subscribers told us after that they did not received anything, be it in their inbox, or even in junk mail. No bounce notice came back to our 'Reply-to" email, and reports still show 0 bounce. In a week, if I was to trust the reports, we went to 50% opened to 15% opened. In a single week. Nonsense. Even within the company, people told me they did not received the campaign.
This company is based in New-Zealand and they don't have 24/7 email support. With about 16 hours of difference between their time and mine, it is usually one message a day when I have to contact them, leading to long delay before solving issues.
I'm all for giving more chances, but they have a whole lot of work to do before I would consider recommending them to friends. You get what you pay for.
- Lower price
- Friendly customer support
- Importing subscriber list is easy
- Not too hard to use
- Reports are not trustable
- Searching in a subscriber list is hard (search function is broken)
- Exporting subscribers is tedious
- Some tools/functionality are hard to find in the interface