Constant Contact vs Email It Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Legal Services company, 11-50 employees)

Using constant contact daily

2019-03-05

Pros

My company uses constant contact on a weekly basis to send out our marketing emails. It is easy to maneuver through the tabs and if you need to update an email address it isn't difficult

Cons

When the update changed with the platform it was at first weird to use but once we got used to it it got better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
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ADRIANNA ORNELAS

CC Review

2018-12-05

Pros

I am able to do email blasts with ease, and it saves all the emails. It allows me to contact people with ease.

Cons

It is minorly difficult to understand at the beginning. However, it is a great tool if you are often trying to get in touch with a hand full of people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Aris Jerahian

Great product, great integration, simple to work with.

2018-02-28

Easy to work with - product can be easily integrated.

Pros

A great product for any size business. Pricing is appropriate to your specific size. They make it very simple to work with them. Product is amazing, can be easily integrated with so many other softwares. Integration to worpress is amazing.

Cons

If you have 3 or 4 million emails, it becomes a bit expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
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Kevin Nisly

An OK experience. Good if you need a basic email app that does the fundamentals well.

2018-06-07

Pros

It allows you to really easily do simple things like resizing, moving blocks, etc. The list manager is what you'd expect. It works relatively well.

Cons

Even with things like advanced formatting, and automated emails, it quickly becomes very difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Leslie Hansen

Functionality is there but expensive

2017-08-08

Pros

We liked the ease of use of this software and how it sent out reminders so our prospects were always being contacted one day five days gen days thirty days and so forth. They were never forgotten.

Cons

We found that if we sent our own reminders thru our email it was just as effective and free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
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Alyssa Valbona

okay for most of our needs

2018-06-25

Pros

It's affordable and allows us to reach our consumers and receive data about our emails. It also syncs with our donation tracking system which is super helpful.

Cons

Not super aesthetically pleasing. All of the emails produced by Constant Contact end up looking kind of clunky even when you try to make them minimal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Brionne Griffin

Not Impressed

2018-05-04

Pros

Constant Contact has a drag and drop design feature to make it easy for beginners to create their own emails. It also integrates with several other apps very well.

Cons

The interface is very clunky. It needs a major update, especially when other email marketing services have beautiful, intuitive interfaces. I also think the design capabilities for the drag and drop tool are very limited and rarely look very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Linda Dashow

Very helpful and easy to use in a small office setting

2018-05-13

You will always have the patients who are not interested and are upset to receive the email. It increases sales and more patients schedule for the event.

Pros

Everything needed for a successful mail merge and email blast is at your fingertips. We have a small office and it works well. Responses to the emails are returned for those who are not interested in receiving the emails. Cost is very affordable.

Cons

Customer service is sometimes lacking. You can have an amazing representative but for those times you do not it becomes frustrating.. If the cost was not so reasonable I would would think twice about continuing the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Anonymous
A verified reviewer

Easy to use for mass emailing!

2018-07-19

Pros

This is the best thing we have tried for sending our weekly and mass emails! It is so easy to use and user friendly and I love all the template options for new emails so we can have variety.

Cons

Sometimes changes I've made don't save or if I copy and paste text in it messes up the rest of my text but I can usually fix that pretty easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Michelle B

Good for small marketing campaigns

2018-11-11

Very reasonable campaign manager for small groups.

Pros

The templates and options make it easy to use.

Cons

With larger email campaigns it gets a bit pricey.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Elise Woodard

Your "Go-To" Email Marketing Platform

2018-11-28

Pros

Constant Contact is the BMW of email marketing platforms. They have beautiful templates for creating e-mail campaigns. Their reporting on opens rates, and tracking click through rates to your website is superior to other products that I have tried.

Cons

Constant Contact is more expensive than some of its competitors, but if you depend largely on email marketing it is worth the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Ashley Nathan

Great Email Platform for SMB Clients

2018-11-06

Pros

If your not sure you need a full blown marketing automation system Constant Contact is a great email tool for small clients sending only a hand full of emails. Very easy to customize templates and send out email blasts. The cost is very reasonable and anyone can figure out how to use the tool.

Cons

If you want to get really complex with your email layouts it can be tricky and you might need help for a developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Melissa Springer

Easy to use but sometimes glitchy

2018-12-04

Pros

Developing emails and blasting them out couldn't be easier. The analytics are pretty standard but helpful. I haven't noticed a lot of outages either.

Cons

For example: a few months back when selecting lists for emails, it would preselect the email list you used for the previous campaign so you'd have to physically uncheck that email list or the campaign would go out to the wrong list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
Read more
Kyley Shinead Eagleson

We used this before HubSpot added A/B testing

2017-10-09

Pros

The primary reason my previous company used this product was to do A/B testing on email marketing. It worked well for what we needed.

Cons

You couldn't really create a custom email on your own. We had to have code written by an outside vendor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Heidi Daly

Great email campaign program

2017-07-18

Pros

This program is great for scheduling/sending out email campaigns. It is very easy to use and is a great addition to any marketing strategy plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Alexandria Siegel

Definitely recommend but...

2018-09-27

Pros

I like how intuitive the software is! You need little direction for how to use it, and the emails look exactly how you create them when they are sent out. I like that you can add images and choose your own colors for text.

Cons

You cannot have a YouTube video embedded within an email. It provides a link for readers to follow once they click it, but it does not play in email. 2.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Blake Meah

Good for managing your emails and contact lists - widely supported platform

2016-11-01

When all of this is sent with your email it is definitely going to go in the "promotions" folder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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awogor matthew

For Outstanding Email Automation Process, go Constant Contact

2019-04-03

Constant contact is good to try but for the sake of others, I had to move to MailChimp since it offers me absolutely 2k subscribers for free before I could pay after which I have exceeded this free number.

Pros

One good thing about Constant Contact is that your emails are guaranteed to go straight to users inboxes including Gmail without going to spam folder nor promotional tab. This is what other software find it difficult to achieve. With Constant Contact, you will be able to automate your business including e-commerce store with abandoned cart etc.

Cons

It won't allow you to send emails as it can be marked as spam.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Melanie Evans

Almost as Good as I Remembered

2018-08-15

Constant Contact still seems to be a fairly robust email solution but for my purposes - which do involve the frequent creation of drip style email campaigns - there is little about it that would make me switch back from MailChimp at the moment.

Pros

A number of years ago - maybe five - I made use of Constant Contact often for client campaigns - but in recent years most of them (and myself) have migrated away to Mailchimp. I returned to CC recently for a new client's campaign. Years on I had forgotten how nicely designed the templates were. The template editor also seems to have improved as well. In terms of campaign design creation it equals, and maybe even exceeds Mailchimp's capabilities.

Cons

The workflow settings for drip campaign creation are, in my opinion, inferior to those offered by Mailchimp and other email softwares. It is not as easy to navigate or as flexible. That was quite a disappointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Anonymous
A verified reviewer

Powerful email marketing platform with limited design capabilities

2018-06-13

Pros

It is very user-friendly and consumer-focused. For the novice email marketer or the small business owner that is looking to venture into email marketing, it is a great solution to get started.

Cons

It's lack of customization. The email builder, while nice, severely lacks in the details area. There is nothing that compares to a hand-coded email, but I understand that not everybody knows how to do that, or has the budget to pay for it. That being said, there are competitors that have more advanced email builders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Jeremy Pelletier

Constant Contact is among the best email marketing services available. But it still has its flaws.

2017-06-12

Overall, a good service that is above the rest of the email marketing software that is available.

Pros

Constant Contact is easy to use and intuitive. You are able to create beautiful emails with ease, as well as customize email templates to suite your marketing needs.

Cons

While you are in the email editor, it will sometimes revert back to a previously saved version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Anonymous
(Wholesale company, 51-200 employees)

Currently use

2019-01-14

If you are new to the email game it may be the answer, but you may grow out of it.

Pros

User friendly and good for a novice email marketer

Cons

Limited accessibility to HTML or CSS. Hard to make templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Mandy Darr

Constant Contact

2018-06-14

Overall, Constant Contact is a good product. Its limitations do not necessarily outweigh its good points but I recommend a test run to make sure it is the best fit for you.

Pros

1. Simple to add email addresses and contacts. 2. Several templates and pre-designed options for new users 3. CC integrates will several CRMs 4. Easy to reuse completed emails to quickly update and resend.

Cons

ALWAYS send a test email! 3. It is more expensive than other e-marketing options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
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Michelle Doetsch

Perfect for small business use

2018-05-13

Pros

The templates are attractive, responsive, and easy to modify. Most of all, Constant Contact walks you through how to create and use templates that you can use over and over again. No more re-inventing the wheel each time I want to send a weekly email with appointment openings or a monthly newsletter.

Cons

The social sharing function often doesn't pull a picture from the actual email. Instead, it gives me a choice between 20 pictures that I've never used in any campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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Samantha Levreault

Constant Contact let's us draft and send clean looking emails to all our followers.

2018-07-11

We are able to inform specific groups of people important information. We can reach large audiences or small audiences. Constant Contact makes it pretty easy to format attractive looking emails.

Pros

I like being able to send lots of emails to our email lists. It is extremely helpful to have a method for sending emails to targeted groups of folks on our mailing lists.

Cons

The actually creation of the email can have some funky formatting stuff happen that can be a pain sometimes. The text formatting will sometimes not let you change it when you send a test email for a coworker to review, the style of the font will sometimes revert to something that you didn't want. I also find that I have to create a whole new pdf outside of Constant Contact in order to format pictures that I want to put in the email. You can't really freely place photos, so I normally create the photo spread I want and then upload that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
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