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EmailOctopus Logo

Easy-to-use, affordable email marketing tool.

(13)

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EmailOctopus Reviews - Page 9

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479 reviews

Recommended

MC
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Michael C.

Retail, 1-10 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great mail campaign manager

Reviewed a year ago

So glad we found them!

Pros

We found EmailOctopus because our previous platform did not update their web integration so we had to add new sign ups manually (and one by one). We then found easier to use template customization, and were happy it happened!

Cons

There was a slight learning curve using another product for several years, but we had great support and emails from the team at EmailOctopus, we got back up and running in a matter of days.

AC
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Aronu C.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simplicity and Cost Effective Pricing

Reviewed 3 years ago
Pros

Among all the email marketing platforms I have tried, I must say that EmailOctopus comes out on top in terms of simplicity, pricing and support. Their email deliverability is also very good. Feel free to check them out.

Cons

Email automation reporting not advanced.

JD
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John D.

Management Consulting, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pleased with Octpus

Reviewed 3 years ago

Increasing subscribers and understanding the demographic profile of our subscribers

Pros

We use it for our weekly newsletter on Bali Tourism and Lifestyle sent internationally. I like the way it removed hard bounces and thereby bolsters the veracity of our mailing list.

Cons

No basic complaints. A few hiccups at the beginning - but accept those issues as part of keeping spammers away from your product.

AM
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Aaron M.

Education Management, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value for Email Marketing is Great

Reviewed 4 years ago

Love EO. Wish I would have switched sooner

Pros

Compare EO to other Email Marketing and it is easy to use with all features you expect. Great value for $$ spent and accessible customer service too. Save money and use this great marketing tool.

Cons

At this point EO has all needed to run a small business marketing program.

MC
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Morgan C.

Environmental Services, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great service

Reviewed a year ago

I am able to effortlessly keep my contacts together and to get in touch with them whenever needed.

Pros

EmailOctopus seems more intuitive than some of their big competition and they send friendly reminders of essential steps to take. So far I am really enjoying my experience of working with them.

Cons

I haven't found anything lacking yet though that may change over time.

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Verified reviewer

Internet, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Newsletter Service

Reviewed 6 years ago

I tried a couple of times the support. Every time they answered my questions with a solution or at least a promise to update the web in the future.

Pros

I used other third web apps for my newsletter. I saw once a newsletter from emailoctopus and I decided to try. I was shocked how it was so easy the setup and the affordable price. I love the automation option. I use it for my funnels and it works very well.

Cons

I would like to redirect my subscribers to a custom page after the confirmation email.

TT
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Thomas T.

Government Relations, 11-50 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and Affordable

Reviewed a year ago
Pros

It is a very user-friendly product!! I was using mail chimp for our Email News Letters it was difficult to navigate. Email Octopus is easy to navigate and adaptable to all of our firms needs.

Cons

Sometimes the blocks are hard to move around, but still a great product

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Simona M.

Newspapers, self-employed

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great value for the paid fee

Reviewed 3 years ago
Pros

I switched from Mailchimp to Emailoctopus when my mailing list grew and I think it was a good, money saving choice. What's more, Octopus is easy to use and their customer support is great. I highly recommend their service.

Cons

I'd like to get more data and figures about every specific recipient behaviour.

BR
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Brando R.

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Decent. On the way, but waiting for upgrades

Reviewed 7 years ago
Pros

We like the fact that it works with AWS servers to help keep costs down and only pay for what you send. Although, we are still paying a decent monthly fee for the service on top.

Cons

- Can't duplicate a campaign once its been sent. This is a pain to have to recreate campaigns that you may just want to tweak a bit and resend to a new list. - No API to send mail. Big bummer. - More template options

Vendor response

Thanks for your review Brando. You can definitely duplicate campaigns, I've sent instructions on how to do this to your email address. As for your other feedback, we take it on board and appreciate it. We have a couple of things coming later in the year which may make you very happy, namely a new version of the API and a new editor.

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Alfred O.

Writing and Editing, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cost-effective Email Marketing Tool

Reviewed 2 years ago

I was impressed because this tool is flexible and easy to use. Automation and segmentation have helped us to create and send targeted emails to our subscribers. And this was a great savior to our business because our email list have exploded. And their web-based program is easy and flexible.

Pros

I love the email editor because it allows you to build both HTML text and simple plain-text emails. Also, it's affordable. Their customer support is also outstanding. Whenever I have questions they will answer them accordingly.

Cons

I like everything about this software. I recommend it to anyone looking for an email marketing tool. It is worth your bucks.

LN
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Larry N.

Fine Art, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software

Reviewed 2 years ago

Excellent experience minus a couple of small annoyances

Pros

Easy of use, great customer service, and quick to respond to my questions

Cons

When typing emails, the editor is very picky and it sometimes changes fonts by itself. I have a. hard time keeping the color of the template without it changing color on its own. There are small annoyances compared to other programs but still, they take time to correct. It would be great if EO could look into these things and make the changes.

JA
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Jon A.

Hospitality, 1-10 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Service

Reviewed 4 months ago

Its been very positive using the emailoctopus service.

Pros

The ease of setting up and getting my mails out straight away. I had one issue - and customer service were able to sort it out immediately.

Cons

I haven't come across any yet - wait and see.

TH
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Teresa H.

Publishing, self-employed

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Nice, Affordable Option

Reviewed 5 years ago

Overall, this has been a positive experience, and I would recommend EmailOctopus.

Pros

The price is excellent, and I love that they're unrolling features constantly. Two of my favorite features are automation (a must-have), and drag-and-drop design.

Cons

It's not always intuitive to use, so I sometimes have to ask for support. However, they always get back to me quickly. Also, I'm desperate for list segmentation and have been asking for that feature for a while now.

Vendor response

Hi Teresa, We have some good news on segmentation - we've just launched this as a feature so you can now segment your mailing list based on custom fields and the data that's most important to your business. Let us know how it works for you. Thanks, Tom

LL
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Lorne L.

Computer & Network Security, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision ever

Reviewed a year ago
Pros

Amazing list of features, easy to learn and use, excellent support the rare times I need it, price is competitive

Cons

Nothing really, perhaps a minor tweak to the interface is due.

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Verified reviewer

E-Learning, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Un aliado necesario para llegar a todo tu público

Reviewed a year ago

Recomendable, pero estudiar si es adecuada para tu empresa ya que existen otras herramientas similares (mailchimp, mautic...)

Pros

Su facilidad de manejo, una interfaz atractiva visualmente y muy intuitiva. Te permite crear y gestionar campaña de mailing muy rápidamente, y la gestión de las aperturas y rebotes está bien también

Cons

Más variedad de plantillas e incluir más variables y estadísticas sobre los mails enviados

Showing original review in Spanish. See translation

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Rishwa M.

Health, Wellness and Fitness, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A review of Email Octopus

Reviewed 10 months ago
Pros

It is easy to use. Offers in-depth analytics.

Cons

Adding rows in an emailer is a task. Multi-column rows don't display properly on mobile.

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Thibault M.

Nonprofit Organization Management, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you found Mailchimp being overcomplicated, you gonna love EmailOctopus

Reviewed 2 years ago
Pros

For me, EmailOctopus is like what Mailchimp was, and what it was great about. Doing email campaigns and doing it right. EmailOctopus is that. And we love it.

Cons

It does one thing great but I would have love a bit of more user friendlyness regarding the list management.

MM
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Michel M.

Biotechnology, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Strongly recommended

Reviewed 8 months ago

My overall experience with Email Octopus has been exceptionally positive. The affordability of their service made it an attractive choice for our budget-conscious team. The user-friendly interface allowed us to seamlessly navigate through the platform, creating and managing email campaigns with ease.

Pros

Affordability, User-Friendly Interface, Automation Features, and High Customer Service.

Cons

Limited Advanced Features and Template Customization

SP
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Sean P.

Entertainment, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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EmailOctopus The right email marketing platform for a low-cost budget.

Reviewed 2 years ago
Pros

It is super easy to use and very quick to set up.

Cons

I would like more options for the email sign-up form template they let you use. They do have API integrations that I have not dived into so this might change my mind.

AR
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Amber R.

Nonprofit Organization Management, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great free alternative for email marketing

Reviewed a year ago

I've enjoyed it and would recommend to colleagues, despite some improvements lacking.

Pros

Price is on-point, and the design elements work brilliantly. Quick and easy to implement.

Cons

More features would make this so much better - particularly the ability to segment lists and allow segmentation on the sign-up form, and reports available for longer periods of time to track changes.

LF
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Leijla F.

Entertainment, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love EmailOctopus

Reviewed a year ago

I've had a great experience with EmailOctopus. One complaint that I have is that they don't have recovery codes to avoid getting locked out of an account that has 2FA.

Pros

I like that EmailOctopus is easy to use, accessible to all sorts of industries and is very affordable. They make it easy to understand the data and analytics in the reports.

Cons

I wish there was a way to view email data and effectiveness over the course of time (as in over the course of campaigns) so I could compare campaigns more easily in EmailOctopus rather than copy the data in to another app

MD
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Matt D.

Retail, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Email Octopus - a great platform to start email marketing

Reviewed 17 days ago

Excellent experience - works seamlessly. I recommend it to other brands constantly

Pros

Very intuitive and simple to use. It avoids overcomplicating things

Cons

Would like more fonts and control over graphic elements when creating emails

Vendor response

Thank you for leaving us a review, Matt! I'm glad to hear your experience has been excellent and that you're recommending us to other brands. Just a small note regarding fonts – at the moment, custom fonts aren't supported by many email clients, which means your emails won't look the same in someone's mailbox. To prevent display issues, we recommend using standard fonts, but we'll definitely offer...

FG
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Frank G.

Writing and Editing, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All-around great platform.

Reviewed 2 years ago

It has been very good. Support is above average. While there are far more powerful platforms, this offers a set of features that I think will satisfy 75%-85% of user's needs.

Pros

We've used EmailOctopus for around a year now and have found it easy to use with a great set of features. Bang-for-the-buck is about mid-tier as to features, but the overall ease of use and feature set is very good. I can ask non-techie folks to perform routine tasks and they get how it works pretty quickly. We were using a large and well-known competitor and found this platform far more pleasing to use.

Cons

Nothing, really. It works very well for us without drama.

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Verified reviewer

Fund-Raising, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EmailOctopus - Best Value Around

Reviewed 6 years ago

I switched to EmailOctopus in 2017 from another email vendor and so far I have not been disappointed. It’s easy to use, fantastic value for money and the support team are very responsive.

Pros

Ease of use Value for money Good support team

Cons

Basically it has Limited functionality

DW
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David W.

Computer Hardware, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple to use all in one email marketing solution

Reviewed a year ago

a delight to use - from design to results - pretty much the most straight forward all in one package i've ever used...

Pros

From designing every aspect of your mailers, to click thru info - the whole process is easy to use, simple & straightforward.

Cons

sometimes feel the design structures are a bit limiting...but there's always a way round any problems....