Emma vs Constant Contact Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Carly Burt

Emma is useful for creating newsletters

2019-01-17

Pros

I like that you can copy templates from past campaigns.

Cons

I can't tell the superiority from Emma vs. Constant Contact - they both are good at what they do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
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Eric Dremann

Need more far services for the cost

2016-11-03

Not only was it much more expensive to move from Constant Contact, there are a number of missing functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
Read more
Karl Toth

Be Cautious of Choosing Emma

2017-11-07

Very bad company to do business with.

Pros

This this product is competitive with other basic email marketing SAAS products such as Constant Contact and Mail Chimp.

Cons

Don't let their sales staff fool you on their upgraded packages. This is a very basic easy to use email service, that's it. Their upgraded packages which claim to add advanced features and automation don't hold a candle to a true email automation SAAS product such as Infusionsoft etc. Their sales account reps make big claims on the capability of the features but when actually using them, the workarounds that you will need to do are tedious. We have been using Emma for many years because of the attractive email layouts and ease of use. When we saw the promises the upgraded tools promised we were very excited. Unfortunately after really diving in, we found that the tools were not capable of effectively executing the processes and automation sequences that we needed. We signed a one year contract on the upgrade and as LONG time customers were reminded of that when asking to be dropped back to our old package. Because of this, we will be cancelling our entire account when the upgraded package expires. It's unfortunate, as we would have continued to be customers for many years to come. It's definitely not worth the price, and I would not recommend doing business with Emma.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No

Response from Cliff


I'm very sorry to hear about your experience with Emma, and thank you for sharing such honest feedback so we can address your concerns. I'm Cliff Corr, Director of Customer Success at Emma and it's very important to me to understand where we could have provided you with a better product and service experience. That way, I can involve the necessary teams to ensure we make changes to better meet your expectations and business needs. If the training you received wasn’t helpful, I'd love to dig into why and ensure we address that on all future trainings. I will reach out to you directly to set up a time to discuss. Thanks again for this feedback.

Emma Reviews
Emma
Campaign designer for email marketing
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Excellent enterprise email marketing

2018-08-30

The cost is very competitive and most of our divisions and departments are actually paying less through Emma than they were with services like Constant Contact (we do cost-sharing).

Pros

Very robust and meets the need of supporting multiple divisions and user groups. We share branded templates globally to get beginners up and running quickly. Feedback is consistently positive that the system is very, very easy to use. Less support issues overall.

Cons

Small issue but it doesn't support multiple users logged into the same campaign in the way that MailChimp did. If two users both log into the same campaign they could overwrite each others work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
Read more
Zeke Dolezalek

Emma is simple enough, but a bit lackluster.

2017-11-09

Pros

I like the "click map" that is sort of a "heat map" of where the audience is clicking within the emails.

Cons

I feel like it is kind of like a first generation MailChimp, but not quite as dated as Constant Contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
Read more
Monica Shumate

Email Automation and Insight with Ease

2018-08-17

We are much happier with it in comparison to our formal software Constant Contact - the customer service is just more responsive, and the interface is so easy to use that we are able to have interns use with little direction.

Pros

We are able to manage and automate customer campaigns all with one login - we are also able to visually show our customers the effectiveness of the design and lay out not just the messaging

Cons

I wish that the templates were a bit more flexible so we could create ones not available in the system - however the option to work with a designer is quite nice and have used that service several times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
Read more
Leslie Wilkins

Not my favorite

2016-11-03

I regularly use constant contact and robly, and I prefer those platforms much more than Emma.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Emma Reviews
Emma
Campaign designer for email marketing
Read more
Anonymous
(Higher Education company, 51-200 employees)

Great product for mass emails. Whether you are a small business or large, they have many packages.

2017-11-07

Pros

Cloud based where any employee can login and send emails from their computer. Straightforward set up with basic templates.

Cons

Could use more templates that are up to date, and trendy. My Emma maybe has more up to do date design and templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
Read more
Anonymous
(Accounting company, 11-50 employees)

Constant Contact

2018-12-08

I do prefer it over Emma, Mailchimp, etc.

Pros

I evaluated three different email management tools before landing on Constant Contact. While most platforms are fairly similar, I thought CC offered the most professional looking newsletters and were easiest to build. One of their designers designed a template for us to use, and I highly recommend going that route if you aren't a marketer or designer and find yourself sending out emails for your company. The templates look great and are super easy to customize.

Cons

I sent out a few events invitations and didn't find them to look as good as some of the alternatives.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
Read more
Nathan Roberts

Robust Email Marketing

2018-09-03

Constant Contact has made it painless to conduct email marketing campaigns that circumvent spam filters, something that Emma and MailChimp struggled with.

Pros

Constant Contact makes it really easy to make attractive, functional emails and to conduct email campaigns with sequencing. Building emails is done via a drag-and-drop interface (WYSIWYG), so you don't have to have any coding experience with html or css. It's really easy to schedule your campaigns, too. If you can use Outlook and Word, you should be able to get comfortable with Constant Contact pretty quickly. It's also really easy to build and manage contact lists, including importing from csv files. And Constant Contact does a good job of tracking bad email addresses and removing them from your lists, which is important because you are charged by the number of contacts you have. I also like that you can send yourself previews so you can try the messages out on different mail programs and tweak them to your liking. Once you've sent out the messages, Constant Contact offers reporting to let you know how successful your campaign was, including the click-through rate. It also sends you reports about who is being added to and removed from your contact lists. Its integration with several WordPress form plugins means it's easy to convert web traffic to email marketing recipients.

Cons

Having used Emma and MailChimp, I feel like Constant Contact is the most robust platform.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Constant Contact Reviews
Constant Contact
Powerful tools, advice and support to market your business.
Read more