Emotive Pricing Plan & Cost Guide

Emotive is the world's first and only consumer sales platform. We enable eCommerce brands to scale 1:1 relationships with millions of customers through two-way text message conversations.

Emotive

Basic

A lot of bugs - but overall good experience. 

Do Not Use

The platform itself is very user-friendly and intuitive. Setting up campaigns, managing contacts, and tracking results are all straightforward processes, thanks to the well-designed interface. Additionally, the analytics tools provided have helped us gain valuable insights into our campaigns' performance, enabling us to fine-tune our strategies effectively.

Impeccable Follow-Up

We’ve tried plenty of SMS tools in the past, and so far, most of them fall short. But Emotive? It’s a whole different story. Emotive has consistently helped our eCommerce clients pull in solid leads and real-world sales. Case in point: in just our first three months, we tripled our SMS opt-ins. Yup, 3x.


We’ve tried plenty of SMS tools in the past

No app/software can ever be perfect or have everything. what's important is to have a support team who will hear you out and help you with any issues. Not only Emotive has the best support team but, also they always trying to improve and keep asking you for feedback which is kinda great. 


Emotive-  SMS marketing + Automation.

Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. 

A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. 

The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors.

Increase your ROI w/ Conversational Messaging by Emotive

Emotive was exactly what we were looking for in an SMS platform. It's a high-touch experience and they provide plenty of resources to help you succeed, between their onboarding specialists, customer success managers, and copywriters. It's a sophisticated platform and has been driving big signup and sales numbers for us.

5/5 Stars for Emotive

Still very happy with the support team and the overall functionality of the app

So Happy We Made the Switch 

The customer service from the reps is great and they were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. 

SMS Messaging Customization 

When I don’t understand something or have questions, they always take time to explain.

Strategic & organized

I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products.[sensitive content hidden]
 were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics.

Inexpensive way to track email customers!

I have never had an experience like this!  Since canceling service as it was too expensive and being told many times I would not be billed again, there billing department keeps trying to charge me. I told them we have had a difficult year and they are relentlessly trying to keep billing me and don’t care.  There service was removed from my site and has not been used or logged into for months. Multiple emails with this company and they keep charging! If I knew this was what they would be like I would never have started with them. 

Avoid this company at all costs. There are more affordable options

Bad, clearly. I've never left a negative review for anything before.

Emotive's unfilled promise and denied cancelation

I loved Emotive at the start. While there were feature updates that were (and still are) desperately needed (e.g. keyword trigger, better analytics, better subscriber profile data, etc), their service was top notch. Now, with the cost-savings move of removing the CSM team, they are just an overpriced version of many other SMS marketing tools. We're going to be reaching out to other providers we tested in the sales process to consider switching. Why pay more for the same service? The access to a dedicated support team was a huge benefit, but was removed under the guise of "new benefits"

That being said, the ROI has been great. But we can achieve similar results with another, lower cost provider that follows through on promises made in the sales cycle. 

Was a big fan - but NOTE that they've changed services - no more CSM. Feature updates needed!

DO NOT USE THIS COMPANY!!!We have had 3 very serious issues with this company1. They initially encouraged emoji use and did not clarify EVERY emoji was billed as an MMS, essentially quadrupling what we thought we were spending. Did nothing to rectify the situation for us but finally added something showing how they’re charged2. We were not happy with the service as we constantly kept have what felt like sneaky charges being added. We also found a cheaper more known brand that consolidated sms and email. They basically would not allow us to cancel essentially slashing rates to nothing to keep us. This pissed me off that we’d been so screwed on prosing for the past year. Also they forced us to keep our contract the remaining 10 months paying $200/month. (Annoying but I should have been more diligent understanding our contract).3. THEN 6 months into entirely not using the service they charge me a random $20 for a “carrier fee” and have absolutely refused to refund. Emotive is a scam or desperate for cash. Either way stay far, far away. So many reputable companies with better pricing. 

Do not use this company!

Setup and integration was quick and fairly easy with their technicians. Once set up, it has been easy to add this to our marketing strategy and we have seen great results.

SMS messaging is cost-effective and gets results

The customer support and monthly guides are invaluable! Emotive has changed the way we plan our content for all customer communications - social, email, etc. 

Emotive Rocks SMS! 

Very satisfied with the tool's capabilities and overall strategic recommendations and alignment on mutual goals. 

Great Product for Any Sized Business

Our team used Emotive for several months and it did the job we needed it to do, but that was about it. Would recommend for its price, but there are definitely better options out there for this type of service.

Not great, not bad!

Amazing Product!

We are impressed with the customer service. As a small company we value a partnership where we can have access to help when needed and a product that is effective and easy to use.

Emotive is a success for our company

9/10 for sure! Amazing features, and amazing help always.

Very much worth it. 

Perfect platform to complement email marketing 

Owner, Operator

The customer service from the reps is great and they were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract.

E-commerce Project Manager

Cost-matching with competitors. Easy testing before sending out campaigns.

Please contact Emotive for pricing details

Emotive Pricing (2025)

Pricing overview

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