Page 3 | Emotive Reviews - Pros & Cons, Ratings & more

Attentive

Postscript

Klaviyo

Mailchimp

Emotive is the world's first and only consumer sales platform. We enable eCommerce brands to scale 1:1 relationships with millions of customers through two-way text message conversations.

Emotive

Web-based

Marketing Director

Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface.

Co-Founder

We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list.

Owner 

I send broadcasting with no sales, after 6 Months I said please cancel this service and they still charge my credit card. They are miserable said that they cancel but I still needs to pay to them.

Founder and President

I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter.

Director of Marketing

We are using Emotive to help with our customer service experience and overall marketing efforts. We're very excited to use this both to help drive sales and also improve conversion rates.

Digital Marketing Manager

Overall they are very helpful and responsive to any questions or issues. They are an extension of our team really and always willing to help us with copy or set up messages for us if we need the help.

Were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics.

The ease of use is extremely impressive and makes me even more eager to use the platform.

The onboarding process was easy. Functionality and personalization of the texts have proven really strong in strengthening and deepening our customer relationships.

office manager

Easy to use, and happy with their rep, always is prompt to help with our enquiries & campaigns.

Setup and integration was quick and fairly easy with their technicians. Once set up, it has been easy to add this to our marketing strategy and we have seen great results.

I've had a great overall experience with emotive as far as success with our customers. Emotive offered a unique way to have conversations at scale with our customers.

president

However, what i most like about Emotive is the weekly customer support from [SENSITIVE CONTENT HIDDEN. So friendly and explains things so clearly.

Brand Manager

The platform was not the most user-friendly. It is difficult to schedule and customize campaigns, and flow development is hard to follow.

Owner, Operator

The customer service from the reps is great and they were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract.

Manager

However, they announced that those are gone and customers no longer have access to any personalized resources.

E-commerce Project Manager

Cost-matching with competitors. Easy testing before sending out campaigns.

Founder

Their onboarding was really smooth and easy to set up. Integrates with klaviyo and was a seemless process getting all of my contacts synced over.

Omnisend

Easy SMS for business use

Best Messaging Tool to use for Ecommerce

They charged me for a bunch of unsent SMS campaigns - I lost thousands of revenue from their ability to not deliver on big sales and product launch days. Instead of apologies they are not refunding the money to me. Again no texts were sent, they are charging as though they were and not refunding me. It's been months of back and forth emails and thousands of dollars lost. LOOK ELSEWHERE - IT A SCAM

Scammers - stay away 

Great Service

very poor, they did not live up to expectation, do not stand by the results and then try to hold you hostage.

Really bad company

Don't fall into trap

If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages.We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices.

No longer a good service . Overpriced and overcharged

Emotive is hands down, bar none, the worst company I've ever had the pleasure of working with/being stuck in a contract with. I've never been treated so horribly by a company, let alone one that I paid over $100k to. They do not care about their customers AT ALL, all they care about is collecting their next monthly payment. They also implement policies that are borderline illegal, or have become illegal since after they implemented these policies. For example, they will auto renew your annual contract, one worth $40,000+, without a single notification, email, or confirmation that this is happening. Which is considered illegal now, but unfortunately it became law after my contract renewal. I reached out one week after it was renewed stating that I did not want to renew my contract, and Emotive told me nope, we'll be collecting our $40,000 no matter what, even though what we did is now illegal, it wasn't at the time. Also, the clause in my contract about renewal WASNT EVEN IN THE CONTRACT. The contact had a small link to "additional terms", in which the auto renewal without notification terms were buried. Again, this one is borderline illegal and definitely unethical, and by design. And they stated that they'd rather get lawyers involved than let me cancel my contract because I missed the cancel deadline by 5 days. On top of that, they charge more for inferior tech than their competitors. If you're considered Emotive, run for the hills, please. This is a horrible, horrible comp

The Worst Customer Experience of My Entire Life as a Business Owner

I was leery of Emotive at first due to a very poor experience with another advertising provider where we received little to no assistance and struggled to get anyone to respond- yet they had no trouble taking our payment each month. Our experience with Emotive couldn't be more different.  Our rep, Ciara, has been amazing with response, truly cares about our account and has worked with us to make the best plan for our business and our customers - not just what will benefit Emotive.  I couldn't recommend it more!

Account Support is Exceptional

I have never had an experience like this!  Since canceling service as it was too expensive and being told many times I would not be billed again, there billing department keeps trying to charge me. I told them we have had a difficult year and they are relentlessly trying to keep billing me and don’t care.  There service was removed from my site and has not been used or logged into for months. Multiple emails with this company and they keep charging! If I knew this was what they would be like I would never have started with them. 

Avoid this company at all costs. There are more affordable options

Bad, clearly. I've never left a negative review for anything before.

Emotive's unfilled promise and denied cancelation

I loved Emotive at the start. While there were feature updates that were (and still are) desperately needed (e.g. keyword trigger, better analytics, better subscriber profile data, etc), their service was top notch. Now, with the cost-savings move of removing the CSM team, they are just an overpriced version of many other SMS marketing tools. We're going to be reaching out to other providers we tested in the sales process to consider switching. Why pay more for the same service? The access to a dedicated support team was a huge benefit, but was removed under the guise of "new benefits"

That being said, the ROI has been great. But we can achieve similar results with another, lower cost provider that follows through on promises made in the sales cycle. 

Was a big fan - but NOTE that they've changed services - no more CSM. Feature updates needed!

DO NOT USE THIS COMPANY!!!We have had 3 very serious issues with this company1. They initially encouraged emoji use and did not clarify EVERY emoji was billed as an MMS, essentially quadrupling what we thought we were spending. Did nothing to rectify the situation for us but finally added something showing how they’re charged2. We were not happy with the service as we constantly kept have what felt like sneaky charges being added. We also found a cheaper more known brand that consolidated sms and email. They basically would not allow us to cancel essentially slashing rates to nothing to keep us. This pissed me off that we’d been so screwed on prosing for the past year. Also they forced us to keep our contract the remaining 10 months paying $200/month. (Annoying but I should have been more diligent understanding our contract).3. THEN 6 months into entirely not using the service they charge me a random $20 for a “carrier fee” and have absolutely refused to refund. Emotive is a scam or desperate for cash. Either way stay far, far away. So many reputable companies with better pricing. 

Do not use this company!

Love the personal side of Emotive!

Great experience with Emotive as a whole. From start to current their team has been honest, transparent, and a joy to work with. I look forward to my weekly calls with Leslie to bounce ideas off each other. They are ridiculously friendly and easy to work with on projects. We love this platform and company!

Best ROI and super friendly staff! 

Emotive is awesome. If you are looking to add to your current marketing stack do not hesitate with Emotive SMS. Their customer service, integration, and overall experience had been awesome. Not to mention our ROI is off the charts. 

Growth = Emotive+Execution

Extremely positive, [SENSITIVE CONTENT HIDDEN] was our implementation specialist and she was very helpful in answering ALL of our questions and boy did we have a lot. She took the extra time to walk us through each and every part of the tool and we also had lots of questions after we got set up which she answered thoroughly. 


What a trial period

SMS messaging is cost-effective and gets results

The amazing thing is all the support you will receive. From monthly phone call check-ins to help setting up a new account. My business prides itself in responsiveness and customer support, and Emotive clearly has this as a top priority as well  

Amazing Service 

Very impressed and so excited

My experience is very positive it made up 2% of our business last year and our goal is to grow it to 5%

SMS marketing is the future 

Emotive has helped our sales grow by over 80% in 2020 during a global pandemic. Thank you Emotive!

Emotive Rocks!

Emotive is a great choice for SMS

Helping to create more brand loyalty and a personalized touch between our business and consumers

Super Useful

The customer support and monthly guides are invaluable! Emotive has changed the way we plan our content for all customer communications - social, email, etc. 

Emotive Reviews (2025) - Page 3

106 reviews

Easy SMS for business use

Best Messaging Tool to use for Ecommerce