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EngageBay vs CallTrackingMetrics Comparison
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Overview
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
14.99
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
39
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Cuong T.
Pros
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
Cons
Some missing features such as missing Google Meet, and location in calendar event.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
Landing page templates are very limited at the moment.
Paul T.
Cons
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
The no. 1 calltracking tool for international businesses.
Key features
- Total features230
- 2-Way Messaging
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto Update
- Auto-Responders
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Availability Management
- Batch Processing
- Behavior Tracking
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Canned Responses
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For AEC Industry
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Scheduling
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IVR/Voice Recognition
- Image Library
- Import Tasks
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Internal Chat Integration
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimized Emails
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scripts
- Multiple Site Management
- Multivariate Testing
- Natural Language Processing
- Notification Scheduling
- Offline Form
- On-Demand Recording
- Onboarding
- Online Booking
- Online Forms
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Quality Management
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Real-time Updates
- Recording
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Response Management
- Responsive
- Routing
- SEO Management
- SMS Marketing
- SMS Messaging
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search/Filter
- Segmentation
- Self-Service Search
- Service Level Agreement (SLA) Management
- Shared Contacts
- Shortcodes
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Source Tracking
- Spam Blocker
- Speech-to-Text Analysis
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Target Account Identification
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Territory Management
- Text to Speech
- Third Party Integrations
- Time on Site Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Interaction Tracking
- Visitor Tracking
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features123
- 2-Way Messaging
- AB Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto Update
- Auto-Responders
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Availability Management
- Batch Processing
- Behavior Tracking
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Canned Responses
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For AEC Industry
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Scheduling
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IVR/Voice Recognition
- Image Library
- Import Tasks
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Internal Chat Integration
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- MMS
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimized Emails
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scripts
- Multiple Site Management
- Multivariate Testing
- Natural Language Processing
- Notification Scheduling
- Offline Form
- On-Demand Recording
- Onboarding
- Online Booking
- Online Forms
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Quality Management
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Real-time Updates
- Recording
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Response Management
- Responsive
- Routing
- SEO Management
- SMS Marketing
- SMS Messaging
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search/Filter
- Segmentation
- Self-Service Search
- Service Level Agreement (SLA) Management
- Shared Contacts
- Shortcodes
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Source Tracking
- Spam Blocker
- Speech-to-Text Analysis
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Target Account Identification
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Territory Management
- Text to Speech
- Third Party Integrations
- Time on Site Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Interaction Tracking
- Visitor Tracking
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations36
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
- Total integrations51
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
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