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EngageBay vs timetoreply Comparison

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Overview

Category Leaders

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

48

22

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Affordable with Great Features and Outstanding Customer Support.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.
Landing page templates are very limited at the moment.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features203
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Batch Processing
  • Behavior Tracking
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Personalization
  • Campaign Specific Signature
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Device Targeting
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Time Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Call Centers
  • For Sales Teams/Organizations
  • Forecasting
  • Form Builder
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Group Scheduling
  • Image Library
  • Import Tasks
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Proactive Chat
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Responsive
  • Routing
  • SEO Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Site Search Tracking
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Ticket Management
  • Target Account Identification
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features41
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Batch Processing
  • Behavior Tracking
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Personalization
  • Campaign Specific Signature
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Device Targeting
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Time Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Call Centers
  • For Sales Teams/Organizations
  • Forecasting
  • Form Builder
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Group Scheduling
  • Image Library
  • Import Tasks
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Proactive Chat
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Responsive
  • Routing
  • SEO Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Site Search Tracking
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Ticket Management
  • Target Account Identification
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management