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CX Social vs ThoughtBuzz Comparison

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Overview

CX Social from Clarabridge - formerly Engagor - is a customer engagement and insights platform for social brands and enterprises

ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

500

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

199

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

4

2

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.7

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review6 years ago

Key features

  • Total features13
  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Automated Publishing
  • Benchmarking
  • Campaign Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Email Alerts
  • Feedback Management
  • Gamification
  • Keyword Filtering
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Post Scheduling
  • Predictive Analytics
  • Purchasing & Receiving
  • Queue Management
  • Reporting/Analytics
  • Response Management
  • Sentiment Analysis
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Total features25
  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Automated Publishing
  • Benchmarking
  • Campaign Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Email Alerts
  • Feedback Management
  • Gamification
  • Keyword Filtering
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Post Scheduling
  • Predictive Analytics
  • Purchasing & Receiving
  • Queue Management
  • Reporting/Analytics
  • Response Management
  • Sentiment Analysis
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis

Integrations

  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier