Most popular features of all Marketing apps
25 reviewers had the following to say about Envoke's features:
Customer service is prompt, helpful, and friendly!
Pros
Very customizable features; consent status helpful; analytics are very useful and helpful.
Cons
Not always intuitive to use some features and get started (big learning curve); interface is sometimes glitchy on the campaign creator; interface not too "flashy" or modern looking.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Envoke has also played a pivotal role in helping us with the integration of Google Analytics, our website, and the data in the Envoke reporting module.
Cons
If we need help with a report it's easy to submit a support ticket or we jumped onto Skype for a quick chat.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It is a very easy to use and all the templates for our email campaigns are aligned with the templates offered.
Pros
The templates makes our email campaigns faster to create and all the analytics we get for every campaign helps us to build up stronger communication with our audience.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
The launch of the new Engagement Builder is a great step in improving our marketing workflow.
Pros
) - Powerful Database: houses all our data in one place
Cons
- Not as intuitive at first (but all marketing automation systems having a learning curve)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns.
Pros
Envoke's engagement builder is responsive by design.
Cons
It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally.
Cons
Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
You are right; some leading email marketing software providers have more bells and whistles and advanced functionality that Envoke doesn't currently include.
Keep in mind, however, that email marketing is only a small part of the Envoke ecosystem as we are not an email marketing point solution.
That said, we do recognize the importance of a great email editor and actively work on improvements of the UI, version history, more intuitive workflows, expanded reporting - to name a few.
Pros
The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy.
Cons
A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Ted, thanks for the kind words!
We completely agree with your constructive comments. We're aware we've added a lot of functionality without rethinking the user interface. We're currently focused on the navigation with an eye to making it easier to use for new users.
It's comments like yours that keep us improving. Keep all your feedback coming!
An easy to use interface and a team and envoke happy to help!
Pros
I love the ability to customise and maintain my campaign database.
Cons
So the user interface overhaul about a year ago made me nervous, but after an hour of playing around, it was WELL worth it!
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
None
Pros
Managing contacts is a breeze and pulling out analytics is very straightforward.
Cons
Sometimes when I am in the middle of a newsletter, I need to change the layout which involves cutting/pasting and resetting hyperlinks that don't transfer and this is a bit of a drag.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
Simple to use, easy to export, accessible from mobile, tablet and desktop allowing me to see where we are at no matter where in the world I am!
Cons
I like to check on processed leads a couple of times a day and the system defaults to all processed leads first and then requires a second click to chose leads processed to a specific day.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
Layout is great and generally customizable the way we need it to appear.
Cons
One day when I have time I would like to sit with support on the phone and go through these issues - I know they would be receptive.
Rating breakdown
Time used: 2+ years
Frequency of use: Other
Pros
In addition, the system also provides analytics on website traffic and allows you to customize reports.
Cons
The system is nicely designed and easy to use, for the most part.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Pros
Customers can even get one-on-one phone tutorials if they are stuck with a feature. The pricing scheme is great: buy as many credits as you need for your company, and they don't expire.
Cons
Making a template is easy; using it is still a bit awkward.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Given their excellent and proactive customer service, we have no concerns.
No other way to send thousands of B2B emails and get the statistics that they have.
Pros
Well laid out and flexible for viewing several reports. Fast too.
Cons
The save button on the contact screen isn't line up with the close button above it. The formatting in my newsletters is awkward...can't seem to get the line spacing right above and below an image.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The feedback from our clients as well as the tracking possibilities are quite attractive to us.
Pros
We appreciate the feedback that the statistics provide for us.
Cons
It my be beneficial if there were more documentation on how to set-up the initial templates as well as what to do with the revoked / bounced emails.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Ease of use. Templates are easily updated, much improved from years ago.
Cons
Our newsletters are sometimes time sensitive therefore "sent" time is important.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Sending speed has greatly improved in the past year or so as we implemented more sophisticated round-robin sending algorithms to ensure timely email delivery even during peak sending times.
We were able to broadcast an email to thousands of our customers in less than 15 minutes.
Pros
We can send out anything we wish in less time than we ever imagined.
Cons
There really are no cons other than the speed of uploading a picture could be a bit quicker.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
I like the ease of use. The template makes consistency easy to achieve and simplifies the process.
Cons
I dislike finding photos stored in the photo library as they appear in one long list. I would like to be able to move them into subfolders.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It is very reassuring to know that if you have a problem, it is going to be addressed and fixed quickly.
Cons
It would be nice if exported files (in Excel) kept French accents and special characters formatting, automatically.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Thanks for your kind words Stéphanie,
We have a new version of the export/import functionality coming out in the next week or so. I'll check and see if this addresses your issue with French characters. If not, I'll make sure development is aware of the problems you mentioned so we can solve this issue for you.
Pros
The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved.
Cons
Hard to say, I've always found it easy to use and have never had a bad experience with the software/application.
Rating breakdown
Time used: 2+ years
Frequency of use: Other
Thanks Gary,
We've always been proud of the advanced stats, allowing drill down to individual contact records ¿ including errors ¿ but the truth is the interface has become a little old.
So, we have a serious upgrade to the stats interface on the way! I expect to see it in the next few weeks. I'd love to hear your feedback in the support system
Pros
The customer service is fantastic, very responsive and helpful. The software runs quickly and is intuitive to use.
Cons
Uploading lists took me a little bit to figure out as there's more steps involved than previous applications I've used.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks Julie,
We're very appreciative of your kind words on our customer support and ease of use.
We take our import functionality seriously as we want to keep our customer databases clean and CASL compliant. To do that we need to ask quite a few questions in the import process.
That said, we are working hard to make it more user friendly and appreciate any specific feedback.
For example, we're about to release a function that allows importing of multiple values in a single column. This saves a lot of time for anyone who needs to import many possible answers to a single question.
Let us know if you have anything specific you'd like us to address!
