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Falcon.io vs Annex Cloud Comparison

Overview

Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics...

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

81

24

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Customer service is always great, (Helgi is awesome) (and love that you can send GIFS), and they're usually quick to respond and resolve issues.
I shared most in the I like section. For our big client its been a godsend, with smaller clients a bit trickier.
This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software.

Pros

Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
They are easy to work with, very customer responsive, and an excellent business partner.

Cons

However, the tool doesn't respond well to being pushed too far. Reporting is restricted, team set up has odd quirks, and some of the bonus features detract more than anything.
The insights and reporting element is not fully developed, with a lot of mismatched features and confusing elements. The response templates are awkward and really impractical.
The salesman was of course promising the world, but after the contract was signed nobody gave a crap about the customer.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features70
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communications Calendar
  • Configurable Workflow
  • Contact Database
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Demographic Data Collection
  • Discount Management
  • Email Alerts
  • Email Integration
  • Engagement Analytics
  • Event Calendar
  • Event Scheduling
  • Filtered Views
  • Gamification
  • Gift Card System
  • Inbox Management
  • Labeling
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • POS Integration
  • Performance Management
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Preview Functionality
  • Prioritizing
  • Progress Tracking
  • Project Notes
  • Promotions Management
  • Quality Assurance
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Risk Alerts
  • Scheduled Reporting
  • Sentiment Analysis
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Software Development Kit
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration
  • Total features26
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communications Calendar
  • Configurable Workflow
  • Contact Database
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Demographic Data Collection
  • Discount Management
  • Email Alerts
  • Email Integration
  • Engagement Analytics
  • Event Calendar
  • Event Scheduling
  • Filtered Views
  • Gamification
  • Gift Card System
  • Inbox Management
  • Labeling
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • POS Integration
  • Performance Management
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Preview Functionality
  • Prioritizing
  • Progress Tracking
  • Project Notes
  • Promotions Management
  • Quality Assurance
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Risk Alerts
  • Scheduled Reporting
  • Sentiment Analysis
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Software Development Kit
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations10
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Falcon.io vs. Annex Cloud

See how Falcon.io and Annex Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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