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Feefo

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Feefo Pricing, Features, Reviews and Alternatives

Feefo FAQs

Q. What type of pricing plans does Feefo offer?

Feefo has the following pricing plans:
Starting from: £99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Feefo?

Feefo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Feefo support?

Feefo supports the following languages:
English


Q. Does Feefo offer an API?

Yes, Feefo has an API available for use.


Q. What other apps does Feefo integrate with?

Feefo integrates with the following applications:
Adobe Commerce, WooCommerce, Mention Me, Zapier, Pinterest, Medallia Agent Connect, Movable Ink, Twitter/X, LoyaltyLion, BigCommerce, Shopify


Q. What level of support does Feefo offer?

Feefo offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Feefo product overview

Price starts from

99

Per month

What is Feefo?

Feefo helps both consumers and businesses make the right decisions.  

Key benefits of using Feefo

  • Manage all your consumer ratings and reviews from the Feefo dashboard

  • Gather more information when a user leaves negative reviews and submit your response

  • Share your consumers' reviews using the Feefo Facebook app

  • Decide if you want to display ratings as a star rating, a percentage or the text feedback provided

  • Provide Google with ratings data so that product ratings show up in Google's results pages
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Documentation
    Webinars
    Videos

    Not sure about Feefo? Compare it with a popular alternative

    Starting from

    99

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    75

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Feefo pricing information

    Value for money

    3.0

    /5

    2

    Starting from

    99

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Feefo features

    Functionality

    4.0

    /5

    2

    Total features

    59

    5 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    API
    Third-Party Integrations
    Campaign Management
    Reporting & Statistics
    Data Import/Export
    Customizable Templates

    Feefo users reviews

    Overall Rating

    4.0

    /5

    2

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.5/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    1

    0

    0

    HW
    AvatarImg

    Hannah W.

    Construction, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Consistently Excellent Service

    Reviewed a year ago

    Our sales Rep [sensitive content hidden] is always there to support us with anything Feefo related so we maximise the Feefo service. The campaign manager tool has helped us engage with more feedback than ever before which means we can make our services the best they can be for our customers. We like the way that Feefo allows us to show case the positive feedback to our customers through the Platinum award.

    Pros

    The online Feefo portal makes it easy to navigate, which makes the process of gathering feedback straightforward. Allowing us to pick apart feedback and implement processes to make our processes smoother.

    Cons

    If we were being extremely picky, the occasional emails received by the Feefo hub support team in relation public reviews who have directly contacted Feefo requesting to review our services. We would prefer they were instructed to speak with us directly so we can provide a personal touch as part of the customer experience when using our service.

    Vendor response

    Hi Hannah, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our the Feefo hub easy to navigate. We strive to provide a user-friendly platform that empowers businesses to enhance their services based on valuable customer insights. We are delighted to hear that our sales rep was instrumental in supporting you with all things Feefo-related. Providing exceptional customer service is a top priority for us. Thank you for choosing Feefo as your feedback platform, and we look forward to continuing to support your business's success. Best regards, The Feefo Team

    DO
    AvatarImg

    Devin O.

    Insurance, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    A good review-gathering solution

    Reviewed 2 years ago

    Feefo is fine, but the widgets gallery is limited. It's also not a very intuitive platform, we typically have to reach out to our rep for help making changes or implementing new things.

    Pros

    We got a dedicated Feefo review page for our brand which showcases customer reviews.

    Cons

    Our dev team had to set up a complicated API, it's expensive.

    Vendor response

    Hi Devin, Thank you for sharing your feedback with us. We're pleased to hear that Feefo was able to provide your brand with a way to showcase your customer reviews. We understand the importance of having a platform that highlights customer feedback and helps build trust with your audience. We appreciate all your comments. Your feedback helps us identify areas for enhancement, and we will work towards...

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