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Feefo vs ReviewTrackers Comparison

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Good recommendations?

Overview

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results...

Category Leaders

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

2

5

4

3

2

1

1

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

172

5

4

3

2

1

125

40

4

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.

Cons

Not enoughreviews yet

Cons

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
Some times the delay when extracting the reviews.
Sometimes a delay in updating after replying to reviews.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features59
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Content Creation
  • Content Library
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Management
  • Listing Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Reviews Management
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features90
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Content Creation
  • Content Library
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Management
  • Listing Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Reviews Management
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations27
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations13
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier