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Feefo vs ReviewTrackers Comparison

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Overview

Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website....

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.0

1

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

160

5

4

3

2

1

115

38

4

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.

Cons

Not enoughreviews yet

Cons

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
Some times the delay when extracting the reviews.
Sometimes a delay in updating after replying to reviews.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features38
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Configurable Alerts
  • Content Creation
  • Content Library
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Management
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features97
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Configurable Alerts
  • Content Creation
  • Content Library
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Management
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations19
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations12
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier