Fishbowl Reviews - Pros & Cons, Ratings & more

Salesforce Marketing Cloud

Constant Contact

Bitrix24

Fishbowl is a restaurant marketing platform that connects guest data to enhance acquisition strategies and drive compelling campaigns that boost customer lifetime value.

Fishbowl

Web-based

Accounting Specialist

I like that we have controls in place for purchasing and receiving. The trainers were amazing.

Director of Sales and Marketing 

This software is fantastic for gaining new customers. You can send out an email blast daily if you wish and they have wonderful templates for you to use and design with.

Accounting Manager

The functionality is not nearly as user-friendly as we had hoped, and the integration with QBO is awful.

Fishbowl is super easy to use and great for a restaurant. You can manage a birthday and anniversary club, and their email offers can have a unique code to track and prevent reuse.

Fishbowl has been a struggle from the start - it is a fairly expensive product and we expected so much more.

They also have a great way to integrate websites to the emails, so if you have an ad about an event you can link the picture to the website.

Highly recommend using this software for restaurants, where you have lots of events and information you want to get out to the guests.

Bookkeeping 

Doing Po's and receiving inventory with lots was very good.

Not so easy to fix simple receiving mistakes. Wish there was an audit trail to see which users were making mistakes.

Digital Marketing Manager

They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed.

Director, Business Strategy

UI is extremely dated and difficult to navigate. Triggers are cumbersome and often lacking in functionality.

As the accountant, I had to do a lot of auditing, JE's and clean up of inventory and negative A/R's.

Peoplevox WMS

QuickBooks Online

QuickBooks Enterprise

It has not been a very positive experience. My company switched to this system without much thought. For our specific warehouse environment fishbowl seems to over complicate some things for us.

Fishbowl flounder 

As the accountant, I had to do a lot of auditing, JE's and clean up of inventory and negative A/R's.  The bringing all customers over into QB's added a lot of data as well.  They only had certain ledger accounts that I have since learned how to set up better.

Fishbowl Inventory review

We have been able to capture all of our purchase orders and receiving in one system and we have better visibility of our incoming inventory.

Prefer an "all-in-one" system, but this does what it needs to do for the price. 

Did what it needed to

Very lackluster experience overall, especially for the price!  Be very, very wary and test before fully connecting and pushing to QBO.

Fishbowl - Does not integrate well with QBO

You're referring to the wrong Fishbowl, I believe. We serve the restaurant industry. The Fishbowl to which you are referring, I presume, does inventory management: https://www.fishbowlinventory.com/.

We use it for email marketing and it's a user-friendly product, but there are issues sometimes and their customer service takes long to respond.

Great for marketing, Customer service isn't the best

Fishbowl in instrumental in gaining new customers! 

Thank you for your review of Fishbowl's email software.  Please let us know if you have additional input.

There are better email options out there

Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Good for restaurant industry

Its just OK

Great system, a little difficult to learn

Email marketing. Cover tracking Basically a CRM 

Very easy tool to replace drawing names from a bowl. 

Great Software!  Spot on analytics

Simple, straight forward 

Great Email Platform

Very helpful for extremely segmented lists of stores or customer groups

Wide-ranging in function but limited in how well it actually executes those things

Fishbowl is super easy to use and great for a restaurant. You can manage a birthday and anniversary club, and their email offers can have a unique code to track and prevent reuse. The price is right and much cheaper than others. Give them a try!

Fishbowl Reviews

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Pros and cons

17 reviews