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hello24.ai
Conversational commerce platform
(3)
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hello24.ai Features
Features Summary
Functionality
4.6
/5
22
Total features
48
17 categories
hello24.ai features
Common features of Order Management software
Screenshots
Contenders comparison
Functionality
4.6
/5
22
Price starts from
20
Per month
Total Features
48
Unique features
Content Creation
Customer Service Analytics
Multi-Language
Communication Management
Functionality
4.4
/5
17.1K
Price starts from
13
Per month
Total Features
160
Features in Common
29
Unique features
Responsive Web Design
Predictive Analytics
Search Marketing
Conversion Tracking
Functionality
4.4
/5
6K
Price starts from
15
/user
Per month
Total Features
103
Features in Common
18
Unique features
Drip Campaigns
Customizable CTAs
Predictive Analytics
Web Forms
Common hello24.ai comparisons
Reviewers who mentioned features said:
Verified reviewer
Food Production, 1-10 employees
Used daily for less than 6 months
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Overall positive experience
ability to create templates with easeeasy to setup with shopifyfast response from support team
chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken
Vaibhav A.
Apparel & Fashion, 11-50 employees
Used weekly for 6-12 months
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We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!
Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]
While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.
Elisée D.
Events Services, 1-10 employees
Used daily for 6-12 months
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Good
Assistance of the team. I think Hello 24 has a good team
I recommend Hello24 to begin your activity to increase résults
Saurabh K.
Oil & Energy, 11-50 employees
Used daily for 6-12 months
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I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.
Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.
Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.
Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.
Swati C.
Apparel & Fashion, 11-50 employees
Used daily for 1-2 years
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It was very great
Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.
More uder friendly UI in broadcast page.
Yogesh S.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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I really like the way it is designed.Easy to handle and great support
Customer support is very great. Speically [sensitive content hidden] very helpful for any question.
There is nothing as such to write so why should I ? :)
Verified reviewer
Retail, 10,001+ employees
Used daily for 1-2 years
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very pleasant. tool works as expected. technical support is very good.
good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.
nothing much. it covers our use cases nicely.
Parasuraman A.
Retail, 1,001-5,000 employees
Used daily for 6-12 months
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It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.
1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started
UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.
Manikanta A.
Apparel & Fashion, 51-200 employees
Used daily for 1-2 years
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Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.
Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.
Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.
Prachika G.
Apparel & Fashion, 201-500 employees
Used daily for less than 6 months
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Ease of Use and quality of product.
The product is easy to use and can be understood in 1 training session.
Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.
Nihar D.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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It works great for our team. Saves lot of time for our team in chatting. Quick & relaible
Nothing is bad about hello 24. We are impressed
Vijayavinayagam P.
Electrical/Electronic Manufacturing, 10,001+ employees
Used weekly for less than 6 months
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Forum with better useability & accessibility and great content strategy
Deploy marketing campaigns & Customer engagement
Should automate customer support queries to the fullest
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