Hootsuite vs Mention Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Brittney Holcomb

Social Media Efficiency

2018-12-04

Hootsuite is a great tool for managing social media if you can afford for your entire team to utilize it.

Pros

Hootsuite makes monitoring brand social mentions and social scheduling easy and effective.

Cons

This software is pretty expensive for a freelance or smart agency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Vanessa Gauthier

Great to track mentions

2019-04-11

Pros

It's the one I use and it's great to track Facebook and Twitter mentions

Cons

You can't track LinkedIn mentions, only company updates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Michael West

Excellent Social Media Tool

2018-09-20

Pros

Excellent real time streams of each of your social networks, scheduling posts and easy to track mentions and followers.

Cons

The benefits with the free version makes it difficult to justify upgrading.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Natalie Allard

Hootsuite

2019-03-02

Pros

I love that all of our comments, mentions, etc. can be viewed from one place.

Cons

I don't have any as of yet! Have been using this software for over a year, still love it.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
(Sporting Goods company, 501-1000 employees)

Works but could be improved

2019-02-03

Overall, Hootsuite works at a baseline, but leaves a lot to be desired. I don't have much experience with other tools to compare it against, except Curalate. I felt Curalate offered more features/tools and a better experience.

Pros

It gets the job done. Allows my to schedule out social across twitter, facebook, and instagram. Also allows me to deploy directly to facebook and twitter, however you do need to send instagram to your phone and then manually deploy it.

Cons

You can not send videos out on twitter, you also can't mention accounts within facebook when scheduling/sending from Hootsuite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Muhammad Rahman

Easy to use and automates many tasks

2019-02-22

Overall, like I mentioned it is easy to use and has helped save us a lot of time.

Pros

Hootesuite is pretty easy to setup and use. We use it to schedule social media posts to the various pages we manage for clients. That way, we can do it once a month.

Cons

Our experience has been good so there is really nothing to dislike

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Nicolo Franchi

A must for Social Media management

2019-03-28

Pros

Also very useful for monitoring mentions/hashtags etc.

Cons

The worst thing of Hootsuite is the fact that the images you post through scheduled posts do not appear as they should on the social networks. For example in LinkedIn they appear smaller than if I published directly on the social network page.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Emma Miller

Great resource for all levels

2019-03-26

Indispensable tool for anyone managing one or more social media accounts for an organization or business. No one has time to be on their phone posting at key hours of the day, so Hootsuite lets us plan our content, schedule it, and then step away to get more important things done. We do have a paid version, but I think even the basic free version is a great starting place for any org! Definitely do recommend this to my colleagues.

Pros

I of course love the ability to schedule posts and to keep tabs on specific hashtags or mentions.

Cons

The UI and general aesthetic aren't my favorite, but it's functional and understandable so I still use it. The data analytics aren't the best, so we don't really use them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Fatima Paz Garrido

My Experience with Hootsuite.

2018-04-04

It allows me to monitor for brand mentions and keywords - that is very helpful and easy to setup in Hootsuite.

Pros

- See who interacts with your account with the Mentions stream

Cons

I have not a bad opinion for this tool. From my experience I am able to say that is one of the best on the market and has a great customer service. It is amazing and I would highly recommend it to individuals and companies to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Victoria Martinez

Great for social listening

2018-07-12

Social scheduling and listening, but an occasionally frustrating interface.

Pros

Hootsuite has a large range of capabilities, and it's an easy way to schedule ona couple platforms at once

Cons

The way mentions are tagged can interfere with composition, and makes it difficult to modify.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
( company, 11-50 employees)

Useful, but can be a bit slow

2018-05-07

Pros

Nice and easy layout, and can integrate most of your social accounts together. The timed posts are good as well, to delay a post to a future time (e.g. during the weekend when the office isn't staffed)

Cons

It can be rather slow to load and reply to tweets, which does slow you down when replying to mentions en masse.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Lacey Nix

Great for managing multiple social platforms

2017-08-15

Pros

Free option Ability to monitor multiple sites Ability to schedule social media posts Ability to monitor comments, likes, conversations Ability to monitor company mentions View of all feeds on one screen

Cons

Can't schedule Instagam posts (although I think that is an instagram issue) Layout is cumbersome Free option only allows 3-4 social platforms to connect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
A verified reviewer

Hootsuite is a great starting point for people wanting to do more with their social media marketing.

2018-05-07

Pros

I like the overall look of Hootsuite, it is very easy to see mentions and multiple accounts, it makes it easy to reply and interact with people all from one dashboard.

Cons

The limited accounts you can have on the free account, to get the most out of Hootsuite you will need a paid account, it works great, but you will have to weigh up what you want to see if it is worth it for your situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Jenny Travis

Hootsuite makes scheduling social media posts much faster and easier.

2018-06-06

Pros

It also helps us easily track and respond to mentions, as well as hashtags we're following.

Cons

I find Hootsuite helpful and easy to use, so I don't have any complaints about the software - I'd recommend it!

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Brian Bates

A Quality Option for Coordinating Social Media Marketing

2018-03-01

Pros

It is great to track past posts, upcoming posts, and to engage with and respond to comments and mentions by others.

Cons

There are occasional, unexplained glitches that cause the software to not post as scheduled. I also wish Instagram was more seamless-- posts can be scheduled but must still be done directly via the Instagram app.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
(Media Production company, 1-10 employees)

Hootsuite does its job, but its cluttered on first view

2018-10-24

Overall its a great way to get a snapshot of you social media accounts and their real time engagement.

Pros

Facebook posts, facebook wall posts, tweets, mentions, etc.

Cons

You're slammed with dozens of facebook posts, tweets, posts, mentions all smashed into one window.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
(Internet company, 11-50 employees)

An easy to use tool for managing your social networks

2019-04-03

Pros

Easy to set up and use, free for one account per social network, great for managing and scheduling tweets and other posts, catching posts on a specific topic.

Cons

When i used it, it didn't let me find users though a mention, i had to manually go to twitter and look for them.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Megan Dichter

Easy Way To Schedule Social Media Posts

2018-06-29

Pros

It's also a great way to monitor social media comments, likes, mentions, etc.

Cons

I think the layout could be better so you don't have to scroll horizontally. Also, I've experienced issue in the past when trying to connect social media networks to the software. Once they're connected though, everything seems to work fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Dérick St-Hilaire

Verified Reviewer

A must for Social Media posting!

2017-12-12

Pros

- It helps to have everything together (mentions, inbox, etc

Cons

- Difficult to set up and to use - Bulk composer is still in BETA and has a lot of problems - You don't see every mentions and retweets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
C.J. Fay

Hootsuite is great for scheduling content and seeing all platforms in one convenient location.

2017-06-14

Scheduling, single location for all platforms and analytics.

Pros

I like the scheduling feature the best, the ability to see all my platforms for all my brands in one place and the ability to track success with the boards and analytics.

Cons

You are limited in your ability to track mentions and hashtag usage outside of Twitter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

My choice for content and social management

2019-04-03

It has saved loads of time and after testing out several social management platforms, Hootsuite was our choice. Any cons are very minor and I do give Hootsuite a strong recommendation

Pros

The streams or ability to watch conversations happening about your company and potential mentions is awesome.

Cons

The iOS app could use some work. While there's nothing wrong per se, the UX could use a little makeover and make it more intuitive, I find it to definitely be more desktop oriented.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Anonymous
(Food & Beverages company, 1-10 employees)

Streamline your social

2018-12-18

Highly recommended for those looking to save time on social.

Pros

Maximise your time spent crafting your social strategy with a platform that lets you schedule posts and plan ahead.

Cons

The platform covers a lot of bases so it’s hard to mention an element that isn’t useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Jenny Spires

Use it for social media posts daily, across a few platforms, great to use!

2017-11-16

Pros

I like to use the schedule feature, I can plan all my posts for that week and not have to worry about posting them on the day at a particular time.

Cons

If you select more than one platform but want to mention someone using @ it sometimes cant find them, means i have to create the post one by one.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Alfredo Mendoza Santamaría

The best friend of a community manager

2018-11-15

Through Hootsuites can review, above all, the mentions made by users about our company and address them quickly.

Pros

. • If you are using to manage a twitter account, for example, you can put in a column the mentions, in another column the timeline, in another column the programmed tweets, etc. • Up to 30 tweets per day can be programmed. • Messages can be programmed with several photos and videos.

Cons

• You can not add more than six accounts in the tool. To administer more accounts must be paid obligatorily. • The tool does not allow to see the TT of the moment. • Not being able to schedule more than 30 daily tweets can be negative because sometimes more daily messages are programmed. • Sometimes in the messages programmed instead of seeing the picture a link is seen. The same happens with the videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Nishadha

Awesome Social Media Dashboard

2012-09-30

Conversation breakdown in Twitter, Separate columns for Twitter search, Twitter mentions can all be viewed in one single screen.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Hootsuite Reviews
Hootsuite
Social media management & scheduling
Read more
Abigail Nwaocha

Great for social media monitoring and measuring social sentiment

2017-12-13

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

My first choice was Hootsuite but the form wasn't loading so I decided to try Mention.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Mention Reviews
Mention
Social Media Monitoring Built for Business.
Read more