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iContact vs TUNE Comparison

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Overview

Category Leaders

iContact's easy-to-use platform provides you with the tools to grow your business anytime, anywhere. To create your iContact...

Category Leaders

TUNE Partner Marketing Platform is the industry’s most flexible SaaS solution for managing marketing partnerships across...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

499

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

319

162

46

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

5

4

3

2

1

36

13

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.

MA

Melanie A.

I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.

Jessica R.

I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.

NK

Nick K.

Pros

Its good experience we hope if we have a dedicated account manager to communicate with on skype.

NQ

Nouhaila Q.

Love the interface, designed for a good user experience. On the more technical side love the availability of the API.

CA

Ciprian A.

It's easy to use and user friendly. I like the updates but most importantly I'm a big fan of the support team, they're always here to answer to my all queries.

KK

Kaan K.

Cons

I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.

BH

Brian H.

They tried to steal another month of billing and made me dispute with my CC company.

Dov K.

Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

BH

Brian H.

Cons

Data size limits that reduce the date range for report generation is frustrating.

pf

phil f.

Did not see any challenges using the software, which qualifies as a downside.

Godfrey C.

There's some functionality is that not as intuitive which makes it inconvenient to execute certain needs; examples below.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Affiliate Management
  • Analytics/ROI Tracking
  • Auto-Responders
  • Banner Management
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Commission Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Segmentation
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Email/Online
  • Engagement Tracking
  • Event Triggered Actions
  • For Small Businesses
  • Fraud Detection
  • Goal Setting / Tracking
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multivariate Testing
  • Pageview Tracking
  • Performance Metrics
  • Post Scheduling
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting/Analytics
  • Response Management
  • Segmentation
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Time on Site Tracking
  • User Interaction Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management
  • Total features19
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Affiliate Management
  • Analytics/ROI Tracking
  • Auto-Responders
  • Banner Management
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Commission Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Segmentation
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Email/Online
  • Engagement Tracking
  • Event Triggered Actions
  • For Small Businesses
  • Fraud Detection
  • Goal Setting / Tracking
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multivariate Testing
  • Pageview Tracking
  • Performance Metrics
  • Post Scheduling
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting/Analytics
  • Response Management
  • Segmentation
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Time on Site Tracking
  • User Interaction Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations95
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations11
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iContact logo

iContact

I have been happily using iContact for a number of clients for many years now.

Reviewed 4 years ago

Excellent analytics suite enables me to fine tune campaigns.

Pros

Ease of interface. The recently introduced dashboard feature is great for obtaining vital information at a glance.

Cons

I'd like to see an easier to use, more modular editor with the templates. Some other services I also use have automated this process more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

iContact logo

iContact

I've been using iContact for about 8 years and it has grown and evolved with my business.

Reviewed 4 years ago
Pros

Easy to use UI. Competitive pricing. Easy sectioning of customer lists for fine tuning and A/B testing.

Cons

Not enough image storage included with base plan. Some processes can be clunky (adding social media buttons & links to emails)

Vendor response

Hello Sue, We are thrilled to hear that you find our interface and contact management options easy to use. As you pointed out we also offer very competitive pricing in our field. We are working on making some additions to our file library to allow you to do more and host more images. We'd love to hear more about the experiences you find clucky as we're always looking to improve. Our support team would be happy to walk you through anything you need help with or pass along any feedback you may have. You can contact them here https://www.icontact.com/support. Thank you for continuing to use iContact!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iContact logo

iContact

iContact has helped us an incredible amount with everything you need for email marketing!

Reviewed 4 years ago

Our whole email marketing campaign has benefited from this causing our company to succeed. Complaints have gone done and our open rates have gone up. iContact provides great advice whether you're just starting out in e-marketing or have been doing this a long time. We're able to fine tune our emails and get valuable insight from them.

Pros

The ease of use and the amount of help/advice they're able to provide. The customer service is fantastic. With the help of our strategic advisor, we've have great success in e-marketing: lowering our compliant rate, raising our open rates, and putting out a good product that keeps people engaged! And we don't get blocked by major email service providers because our compliant rate is low. The software is easy to use and has great customization from creating your own email and lists to scheduling emails in advanced. There's also the option to integrate via their API and automatically upload leads in real time which is a great feature.

Cons

The new iContact dashboard is very nice and responsive but since it is new, you can find some bugs in the system. I'm sure this will get resolved soon so this isn't a big issue. We're always able to send our emails so that's the most important thing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

iContact logo

iContact

A great platform to engage with customers and plays a key role in any marketing strategy

Reviewed 4 years ago
Pros

The software has come a long way from its earlier stages. The editor is VERY user friendly, but of course has its quirks just like any email software. iContact has worked the best for us, and given us the ability to create an email marketing strategy that is fine tuned to our audience and what they respond to. There is a lot of flexibility and functions that make this product easily tailored to your specific needs as a brand or business. One of our favorite things though, is the support team and specifically our own specialist that has an answer for every problem. He has gone above and beyond to make our experience as smooth and effective as possible.

Cons

As we mentioned, there are quirks with any email software. In particular there are some design/layout functionalities in the new editor that sometimes don't line up just right - or at least don't give us the full access to configure the email certain ways. But we always find an alternative way to make it work.

Vendor response

Hi Nichole! Thank you for your review! We're thrilled to hear that you're liking the new email editor and we have so much more to come in 2018. As you mentioned, we have a fantastic support and services team who are always eager to help in any way they can, including taking any feedback on quirks or enhancement requests and passing it along to the product and development team. Please feel free to reach out to your specialist with specifics - we're always doing our best to improve based on customer feedback.