iContact vs Keap Comparison

Overview

iContact serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and...

Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

312

160

42

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

501

341

126

49

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING.
The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good.
The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.

Pros

I love the support team, they are so helpful, they won't stop until you're completely satisfy. They know their business and they not just helpful but super nice.
We like it to be easy to manage the life cycles of our clients, and improve our relationships with them thanks to its integrated CRM tool. Your E-commerce management system is the best.
The capabilities of this software are amazing. Once you have an understanding of how it works, then it can do amazing things for your business.

Cons

It is frustrating that iContact makes changes, and I receive no notification about them.
Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

Cons

The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while.
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
The lack of sales functionality. I was really disappointed with the way it's labeled to do it all but compared to other sales CRM's it's far behind.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features52
  • A/B Testing
  • ACH Payment Processing
  • API
  • Activity Tracking
  • Administrative Reporting
  • Appointment Management
  • Assessment Management
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Billing & Invoicing
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Demographic Data Collection
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Electronic Payments
  • Email Distribution
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Follow-up Scheduling
  • Graphical Workflow Editor
  • Inventory Management
  • Invoice Management
  • Landing Page Templates
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Promotions Management
  • QuickBooks Integration
  • Quote Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Shopping Cart
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Widgets
  • Workflow Management
  • Total features85
  • A/B Testing
  • ACH Payment Processing
  • API
  • Activity Tracking
  • Administrative Reporting
  • Appointment Management
  • Assessment Management
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Billing & Invoicing
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Demographic Data Collection
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Electronic Payments
  • Email Distribution
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Follow-up Scheduling
  • Graphical Workflow Editor
  • Inventory Management
  • Invoice Management
  • Landing Page Templates
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Promotions Management
  • QuickBooks Integration
  • Quote Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Shopping Cart
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Widgets
  • Workflow Management

Integrations

  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations263
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iContact vs. Keap

See how iContact and Keap stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.