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iContact vs Mailgun Comparison

Overview

iContact serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and...

Mailgun is an email automation service offering a complete cloud-based email service for sending, receiving & tracking email...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
Free
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

314

161

45

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(96)

5

4

3

2

1

65

19

7

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.
The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good.
Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING.

Pros

Super pleasant, great chat support, fast email support replies, always quick to help and communicate.
Mailgun has fulfilled all my email requirements and more - providing a reliable way to send and track emails, and a good API that support integration with many clients and languages.
Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce.

Cons

It is frustrating that iContact makes changes, and I receive no notification about them.
Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

Cons

Some of mails are delay to deliver I do not why but i found only this con in this software. It is also costly for some clients not everyone should afford it.
Unfortunately, the logs only go back to about 2 months or so which meant we had just lost all the old data.
When setting up the DNS (for the first time), if you have any conflicting records e.g. spf then this may / will prevent your account from being authenticated. A 5 min job can take 5 hours of waiting.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features52
  • A/B Testing
  • API
  • Activity Tracking
  • Assessment Management
  • Auto-Responders
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Templates
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Graphical Workflow Editor
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • Rules-Based Workflow
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Template Management
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management
  • Total features3
  • A/B Testing
  • API
  • Activity Tracking
  • Assessment Management
  • Auto-Responders
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Templates
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Graphical Workflow Editor
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • Rules-Based Workflow
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Template Management
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations60
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iContact vs. Mailgun

See how iContact and Mailgun stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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