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iContact vs Mandarin Comparison

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Overview

Category Leaders

iContact's easy-to-use platform provides you with the tools to grow your business anytime, anywhere. To create your iContact...

Mandarin is a web-based library management system targeting smaller private & public facilities with support for cataloguing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

318

162

45

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

5

4

3

2

1

30

13

0

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.

NK

Nick K.

I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.

Jessica R.

You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.

MA

Melanie A.

Pros

I have worked with both Mike and Tom and what a joy it is. Both those fellows are so knowledgeable and always willing to help me out, make suggestions and just do a fantastic job in general.

DW

Dee W.

We are long-time and very happy Mandarin Library Automation customers. We think everyone in your tech support department is fantastic and so very helpful.

DW

Diana W.

The transition from our old system to Mandarin was amazing. I was happy with the ease of implementing the new system and tech support patiently guided any questions.

MP

Mary P.

Cons

I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.

BH

Brian H.

They tried to steal another month of billing and made me dispute with my CC company.

Dov K.

Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

BH

Brian H.

Cons

I inherited a very poorly cataloged collection: corrupt classification, lost records, level one (or less) catalog- ing, lack of subject headings.

AB

Ann B.

Much as the software is efficient, less developed communities with poor internet infrastucture may find the software irritating due to internet connectivity issues.

AR

Anonymous Reviewer

Having to switch between the Equipment, Textbook and General Library databases is sometimes confusing. One often forgets on the first search for an item and has to go back and re-search.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features65
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Auto-Responders
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Church Libraries
  • Circulation Management
  • Click Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Equipment Tracking
  • Event Triggered Actions
  • Fee Collection
  • Full Text Search
  • Image Library
  • Inventory Management
  • Label Printing
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multivariate Testing
  • OPAC
  • PDF Conversion
  • Patron Management
  • Performance Metrics
  • Periodicals Management
  • Post Scheduling
  • Private Libraries
  • Public Libraries
  • Real Time Analytics
  • Real Time Data
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserve Shelf Management
  • Response Management
  • School Libraries
  • Search/Filter
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Serials Management
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features34
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Auto-Responders
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Church Libraries
  • Circulation Management
  • Click Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Equipment Tracking
  • Event Triggered Actions
  • Fee Collection
  • Full Text Search
  • Image Library
  • Inventory Management
  • Label Printing
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multivariate Testing
  • OPAC
  • PDF Conversion
  • Patron Management
  • Performance Metrics
  • Periodicals Management
  • Post Scheduling
  • Private Libraries
  • Public Libraries
  • Real Time Analytics
  • Real Time Data
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserve Shelf Management
  • Response Management
  • School Libraries
  • Search/Filter
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Serials Management
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations92
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier