iContact vs SMhack Comparison

Overview

iContact serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and...

SMhack is a social media management tool which enables users to publish posts, monitor activity, and analyze performance...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

312

160

42

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(17)

5

4

3

2

1

11

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING.
The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good.
The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.

Pros

It is user friendly and easy to navigate through for anyone who wishes to safe cost and at the same time get the best.
The customer support is wonderful, they respond very quickly and are eager to help you with whatever you need.
Fair pricing is important to me and SMHack got this. Easy and simple UI, SMHack indeed followed the KISS principle.

Cons

It is frustrating that iContact makes changes, and I receive no notification about them.
Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

Cons

There are a few minor usability features that are missing.
I had trouble learning how to navigate in the beginning and getting to my reports.
The only issue I would say is when setting up a new profile we initially had a few problems with the LinkedIn integration.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features52
  • @mentions
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Auto-Responders
  • Automated Scheduling
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Click Tracking
  • Collaboration Tools
  • Commenting
  • Communications Calendar
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Visualization
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Graphical Workflow Editor
  • Image Library
  • Inbox Management
  • Keyword Tracking
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Rules-Based Workflow
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Subscription Management
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Text Editing
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management
  • Total features41
  • @mentions
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Auto-Responders
  • Automated Scheduling
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Click Tracking
  • Collaboration Tools
  • Commenting
  • Communications Calendar
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Visualization
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Graphical Workflow Editor
  • Image Library
  • Inbox Management
  • Keyword Tracking
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Rules-Based Workflow
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Subscription Management
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Text Editing
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations2
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iContact vs. SMhack

See how iContact and SMhack stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.