iContact vs SoGoSurvey Comparison

Overview

iContact serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and...

SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$299.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

312

160

42

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

465

149

14

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING.
The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good.
The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.

Pros

Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.

Cons

It is frustrating that iContact makes changes, and I receive no notification about them.
Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

Cons

Although SoGoSurvey also has the same problem, but i discovered that if we use Radio rating button instead, we can actually assign reverse rating score to negative questions.
It's just so easy to use an access that I have never had any real problems that weren't due to user error.
The software did have errors occasionally, whether it seemed to be programming related or server related.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features52
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Assessment Management
  • Auto-Responders
  • Automatic Notifications
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Incident Management
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Workflow Management
  • Total features62
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Assessment Management
  • Auto-Responders
  • Automatic Notifications
  • Behavior Tracking
  • Bulk Send
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Incident Management
  • Landing Page Templates
  • Mailing List Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations19
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iContact vs. SoGoSurvey

See how iContact and SoGoSurvey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.