iContact vs Thryv Comparison

Overview

iContact serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and...

Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

312

160

42

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

143

45

11

4

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING.
The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good.
The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.

Pros

Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever.
When I first heard of thryv it was my first time hearing crm, I had no idea how useful of a tool a good crm is, after good research I went with thryv and have loved it since.
I really like the functionality of this software and how for me it is pretty easy to use. The support team is pretty awesome and helpful.

Cons

It is frustrating that iContact makes changes, and I receive no notification about them.
Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.

Cons

I am now requesting cancellation and they still giving me the run-around. I have made it clear that if I don't get a refund I will file a complaint with the bank "fraud" claim.
Sometimes i get a message that my password is wrong, but its not, and i press forgot my password and no email is sent, and it just automatically logs me into my account.
It is frustrating to upload client info from a document into the CRM. It will often give an error message that some clients could not be uploaded but doesn't tell you which ones or why.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features52
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Appointment Management
  • Assessment Management
  • Auto-Responders
  • Behavior Tracking
  • Booking Management
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Class Scheduling
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Event Scheduling
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Graphical Workflow Editor
  • Invoice Management
  • Landing Page Templates
  • Lead Management
  • Lead Nurturing
  • Mailing List Management
  • Mobile Integration
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Online Booking Integration
  • Opportunity Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Quote Management
  • RSS Feeds
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Rules-Based Workflow
  • SMS Integration
  • SMS Marketing Managment
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Tagging
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management
  • Total features57
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Appointment Management
  • Assessment Management
  • Auto-Responders
  • Behavior Tracking
  • Booking Management
  • Bulk Send
  • CRM Integration
  • Calendar Management
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Class Scheduling
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Demographic Data Collection
  • Design Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Event Scheduling
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Graphical Workflow Editor
  • Invoice Management
  • Landing Page Templates
  • Lead Management
  • Lead Nurturing
  • Mailing List Management
  • Mobile Integration
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Online Booking Integration
  • Opportunity Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Quote Management
  • RSS Feeds
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Rules-Based Workflow
  • SMS Integration
  • SMS Marketing Managment
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Social Media Integration
  • Social Network Marketing
  • Subscription Management
  • Tagging
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations57
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iContact vs. Thryv

See how iContact and Thryv stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.