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Intercom vs IBM Connections Comparison

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Overview

Category Leaders

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

IBM Connections is an internal communications & enterprise social networking solution enabling instant engagement between...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

38

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

6

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

516

188

54

10

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.6

5

4

3

2

1

7

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.

AR

Anonymous Reviewer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

SN

Susanna N.

Pros

Finding colleagues, creating groups uploading and viewing the uploaded Imagesa are pretty awesome features. Its like youtube,facebook and instagram feeded in one small app.

LN

Lakshmi N.

Easy to connect with organization. It is very good application.

Sachin D.

It is a very easy to use, intuitive and very useful tool to send and download files. It also has an online viewer that allows you to view the document without having to download it.

JG

Jordi G.

Cons

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

SN

Susanna N.

We have stuck with intercom for 4 years at this point and no plans to leave.

AR

Anonymous Reviewer

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Aleksandr S.

Cons

Personally I have had a hard time understanding the complicated interface and all the features.

MJ

Martin J.

The synchronization of files from the desktop to the web loses data, although I do not know if it is the fault of my internet connection.

JG

Jordi G.

  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features78
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Assistant
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Wiki
  • Workflow Management
  • Total features23
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Assistant
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Wiki
  • Workflow Management

Integrations

  • Total integrations374
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations29
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier