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Intercom vs boberdoo Comparison

Overview

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

boberdoo is a cloud based lead & call distribution solution that enables marketers in any vertical to automate the tracking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$38.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

484

180

48

9

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

(13)

5

4

3

2

1

10

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface.
Their knowledge base functionality is great, and the look and feel of it can be customized to best help customers.
It has some great features such as the reporting and also saved responses and answers to help streamline communication between agents and customers.

Pros

The software is pretty easy to use once educated how to use it. The on-boarding and support team do an excellent job offering clarity and training on their system.
We are all set up with Boberdoo and could not be happier. The support has been great, and the lead distribution has been flawless.
Very happy with the software and support team.

Cons

I have received not one, but two very pretentious emails back from [SENSITIVE CONTENT HIDDEN] basically calling me a bad business owner because I didn't pay exorbitant prices for their crap product.
The implementation of how a custom bot should fire based on button click has been poorly implemented. The bot will always be tied to a domain although it should be decoupled from a domain.
The inbox is quite poor to use for email conversations only. The articles lack for customization options, too.

Cons

When we drilled down deeper, past all the website verbiage, into the other software offerings, there was always something key that was missing or not as developed as what Boberdoo could offer.
It take a while to generate report if its bigger file. No feature, where you can global update all selected buyer or vendor so you don't have to do it manually per partner.
We do pay for custom development work when onboarding new lead buyers or entering new verticals. But the way I look at it, it was money well-spent because.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features32
  • @mentions
  • A/B Testing
  • API
  • Activity Tracking
  • CRM Integration
  • Call Routing
  • Chat
  • Collaboration Tools
  • Contact Database
  • Conversion Rate Optimization
  • Customer Segmentation
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Multi-Channel Communication
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Real Time Notifications
  • Role-Based Permissions
  • Social Media Integration
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Website Integration
  • eCommerce Integration
  • Total features3
  • @mentions
  • A/B Testing
  • API
  • Activity Tracking
  • CRM Integration
  • Call Routing
  • Chat
  • Collaboration Tools
  • Contact Database
  • Conversion Rate Optimization
  • Customer Segmentation
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Multi-Channel Communication
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Real Time Notifications
  • Role-Based Permissions
  • Social Media Integration
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations292
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Intercom vs. boberdoo

See how Intercom and boberdoo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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