Intercom vs MarketSurge Comparison

Zendesk Suite

Freshdesk

Drift

2Chat

charles

Coolfire Core

Compare Intercom and MarketSurge based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

2-Way Messaging

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Asynchronous Learning

Audience Targeting

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Behavior Tracking

Blended Learning

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Canned Responses

Catalog Management

CES Survey Structure

Chat/Messaging

Chatbot

Click Tracking

Client Management

Code-free Development

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Data Visualization

Drag & Drop

Drag & Drop Editor

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales/Marketing

For Startups

Geotargeting

Help Desk Management

Human Handover

In-App Training

Inbox Management

Interaction Tracking

Interactive Content

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Live Chat

Macros/Templated Responses

Marketing Automation

Mass Texting

Message Personalization

Mobile Access

Intercom

Android

Web-based

iPad

iPhone

Principal Software Engineer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Head of Marketing 

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

Advisory Board Member

The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.

This has been a great product for communicating things to our users. Easy to use and has a great support team.

Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.

Customer Success Executive

We have stuck with intercom for 4 years at this point and no plans to leave.

Professional Services

Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.

Customer Experience Manager

Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.

Customer Success Coach

I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.

Customer Success Manager

Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.

Tech Support

Very nice software with only positive experiences so far.

Director of Demand Gen

The customer support and account management is absolutely horrible.

It has fair amount of rich content options, though they cost extra.

Intercom screenshot: AI Agent - Resolve 50% of support volume. Instantly.

Intercom screenshot: AI Copilot - A personal AI assistant for every support agent.

Intercom screenshot: Omnichannel inbox - Maximize productivity across every channel with an AI-enhanced inbox.

Intercom screenshot: Tickets - Resolve complex issues more efficiently with tickets designed for collaboration.

Intercom screenshot: Workflows - Build powerful automations with our no code visual builder.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

MarketSurge is the one-stop shop for lead management. The application enables businesses to manage communication and contacts from a unified platform.

Appointment Scheduling

Automated Scheduling

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Call Recording

Email Distribution

Email Reminders

Event Management

Event Scheduling

Meeting Management

Multi-Channel Communication

Multi-Channel Marketing

On-Demand Communications

Performance Metrics

Personalization

Pipeline Management

Project Management

QuickBooks Integration

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sales Reports

SMS Messaging

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Third-Party Integrations

Visual Analytics

Widgets

Workflow Management

MarketSurge

Owner

I like the task feature. It's great that it integrates with Facebook Messenger as well.

Director of Online Marketing

Great features developed specifically for lead interaction management is really helpful.

The people at Market Surge are top notch and always willing to help.

Intercom vs MarketSurge Comparison

Intercom

MarketSurge

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives