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Intercom vs Smartsupp Comparison
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Good recommendations?
Overview
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational...
Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
39
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
22.50
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Aleksandr S.
Principal Software Engineer
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Anna K.
Head of Marketing
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Pros
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
Cons
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
We have stuck with intercom for 4 years at this point and no plans to leave.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Aleksandr S.
Principal Software Engineer
Cons
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
The inability to contact customers when a chat has been lost.
Chat is online after signing out. This can create a negative impression for customers.
Key features
- Total features166
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- Human Handover
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Workflow Management
- Total features63
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- Human Handover
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations555
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations29
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
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