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Intercom vs Whatfix Comparison

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Overview

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

38

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

829

5

4

3

2

1

547

200

56

10

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

62

5

4

3

2

1

40

22

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
AvatarImg

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
AvatarImg

Anna K.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

SN

Susanna N.

Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

TL

Tim L.

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.

AR

Anonymous Reviewer

We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

AR

Anonymous Reviewer

Cons

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

SN

Susanna N.

We have stuck with intercom for 4 years at this point and no plans to leave.

AR

Anonymous Reviewer

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
AvatarImg

Aleksandr S.

Cons

It is lack of analytical features. Some features is not easy to configure.

TL

Tim L.

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

RR

Rory R.

If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

MT

Marianne T.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features95
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Behavior Tracking
  • Built-in Course Authoring
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Drip Campaigns
  • Dynamic Content
  • Electronic Forms
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales / Marketing
  • Gamification
  • Geotargeting
  • Help Desk Management
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Launch Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Mobile Access
  • Mobile Learning
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SCORM Compliance
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features67
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Behavior Tracking
  • Built-in Course Authoring
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Drip Campaigns
  • Dynamic Content
  • Electronic Forms
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales / Marketing
  • Gamification
  • Geotargeting
  • Help Desk Management
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Launch Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Mobile Access
  • Mobile Learning
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SCORM Compliance
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations404
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations30
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier