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Intercom Reviews - Page 31

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1,043 reviews

Recommended

MK
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Munsaf K.

Construction, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beginners choice

Reviewed a year ago
Pros

I haven’t used it much but yeah if you are new into the business and want to start with initial CRM, this one is preferably good

Cons

Needs much more improvisation in terms of features like market insights, ICP, lead generation.

Vendor response

Hi Munsaf - thank you for leaving us this review and for your feedback. I'll be make sure to share it with the relevant folks here. I really appreciate you taking the time to write this. Kate (Intercom, Customer Advocacy)

AR
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Verified reviewer

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Completely changes how we connect with customers

Reviewed 5 years ago

Intercom gets us closer to our customers’ experience in our app.

Pros

Intercom’s in-app messaging is an amazing tool for reaching our customers. The dashboard is easy to use—I joined our team after initial onboarding and training, and got started without any problems. The technology just works!

Cons

There are some (very few, really) features that would seem like an easy add to Intercom, yet are missing. I would love to see simple surveys added to in-app messaging.