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Intercom Reviews - Page 32

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1,043 reviews

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Kyle D.

Automotive, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our business depends on it

Reviewed 5 years ago
Pros

Love all of the automated and semi-automated features, especially operator, answer bot and the saved replies. The articles are also very easy to use and effective.

Cons

Not the best CRM, works best as a chat platform. Salesforce has it beat on CRM.

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Darren G.

Management Consulting, self-employed

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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It's getting there but needs a bit more finesse

Reviewed 5 years ago
Pros

Easy to set up and get moving. It's been an interesting tool to use and integrate.

Cons

2 main things - pricing is a little odd, especially when adding new users. There's also a sense that it does a lot right but perhaps doesn't excel anywhere. Feels like it needs a little more direction as to it's long term purpose.

Vendor response

Thanks for the review! Apologies for the pricing confusion, that's some feedback we are actively working on to simplify our pricing, especially as teams continue to grow with Intercom. In regards to our long term purpose we believe Intercom is the customer messaging platform that can drive faster growth through better relationships. That means our products work across many teams (mainly sales, marketing, and support). For smaller companies, they can use Intercom as an "all-in-one" solution while larger companies may use Intercom as a point solution for a specific team.