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Kyle D.
Automotive, 51-200 employees
Used weekly for 1-2 years
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Love all of the automated and semi-automated features, especially operator, answer bot and the saved replies. The articles are also very easy to use and effective.
Not the best CRM, works best as a chat platform. Salesforce has it beat on CRM.
Darren G.
Management Consulting, self-employed
Used weekly for less than 6 months
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Easy to set up and get moving. It's been an interesting tool to use and integrate.
2 main things - pricing is a little odd, especially when adding new users. There's also a sense that it does a lot right but perhaps doesn't excel anywhere. Feels like it needs a little more direction as to it's long term purpose.
Thanks for the review! Apologies for the pricing confusion, that's some feedback we are actively working on to simplify our pricing, especially as teams continue to grow with Intercom. In regards to our long term purpose we believe Intercom is the customer messaging platform that can drive faster growth through better relationships. That means our products work across many teams (mainly sales, marketing, and support). For smaller companies, they can use Intercom as an "all-in-one" solution while larger companies may use Intercom as a point solution for a specific team.