ion Platform Reviews - Page 2

Love that we can build websites, pages, and applications without the need to get help from I.T. Templates are awesome for saving time and replicating similar user experiences Support is outstanding, and customer success is proactive and always reaching out to lend a hand There is a huge library of templates you can pull from to quickly get a high quality experience built quickly

I'd like a better Print to PDF function. Deeper out of the box integrations with other Marketing Automation platforms would be nice

Ease of use, features, tracking, reporting (somewhat), administration, A/B testing, MVT, etc.

Price! I think it is a bit over priced, You need to invest first, but you can figure out ways to make that investment back and then some. My other big con is reporting. I think the reporting from the dashboard is limited. Especially for MVT testing. I would like to see it as Combo 1: Stats, Combo 2: Stats, etc. Not really like that.

Lol. Thanks for this great review! The name has actually changed to ion but we know there a lot of Liveball fans out there. Also we appreciate the feedback on reporting and pricing. Thank you

Ease of use for all levels of knowledge. Support that has your goals in mind. Great no matter the size of your business.

I would have to say integration to ALL the top email platforms should be standard instead of needing a custom integration package done. My company uses Exact Target, which requires an API integration. There are others that could benefit from this being standard for all major APIs like Exact Target, Mail Chimp, etc...

Thanks for this awesome review! We'll be sure to share your feedback around more out-of-the-box integration options with our team for future updates.

Interface when building pages is nice and clean, the page testing features are very helpful, a lot of the built-in functionality makes building pages easy.

Can be slow and even crash completely often, Can't connect to a database or create dynamic pages that will be used by multiple clients - so each page has to tediously be setup by hand, the grid for dragging and dropping can be a bit buggy at times and there's no way to undo mistakes, setting up multiple traffic sources is very slow and tedious, on the dashboard you can't just click on the name of a recent project, you have to click the small magnifying glass icon, the interface for adding and managing images is ugly and frustrating, writing custom code in the scripts section isn't very easy and you can't save to preview changes quickly, no way to search through campaigns by name or keyword or anything, can't reorder actions within a rule, the interface for adding actions is very slow, if you accidentally click outside of the Edit Rules menu all your edits are lost, when editing styles you have to reopen the menus every time

We truly appreciate this review and your feedback on using ion on regular basis. We've shared your feedback back around scalability and ease of use and will absolutely use this information for future updates.

- Organizing campaigns, portfolios, and creatives. - Flexible editing within the creative studio. - Testing and pushing creatives live while giving thorough analytics and reports.

- The layout and design of its main interface looks a little bit dated. - Using frameworks seem difficult to edit and configure to function properly with Ion's creative studio capabilities. - Missing the ability to gather emails for a database.

Ion has been great for my company, and I feel our use has only scratched the surface of what it's capable of. For the surveys, interactive infographics and landing pages that I've created, the platform has fulfilled most of my requirements, creating immersive experiences for end users. And the fantastic integrations available help to track interactions in our favourite CRMs.

As a more advanced user, I'd love to see a more in depth source code function to help create truly customised HTML, CSS and JS web content. Currently, only code snippets can be used. A full source code feature would allow me to easily fix buggy pages that can be difficult to debug in the WYSIWYG interface.

Thank you so much for your feedback and review of Ion. We are happy to hear that your team is finding value in the solution! We understand your request for source code flexibility, and we will pass this feedback on to our product and engineering teams.

Ease of application, reliability, template-driven, guidance and support, and training tools.

Not having a 'Copy & Paste' function, nor an 'Undo' button. When I train partners within our organization, this is the biggest initial complaint. As with I, when they ease into the process, the need becomes lesser, but having these available would allow for more creativity and "risk taking", without the risk of wasting time.

Thanks for this awesome review! We completely understand that need for a "Undo" and "Copy & Paste" and this is a feature in ion. Here are a few support posts on the topic. http://support.liveball.com/hc/en-us/articles/200954869-Copy-Paste-Basic- http://support.liveball.com/hc/en-us/articles/200954829-Undo-Basic-

easy to setup initial projects, ease of editing, easy to duplicate and scale.

photos that have to be put in a database, should be able to pull from existing databases/clouds, not too easy to perfect a file at first attempt, lots of troubleshooting at the beginning (which might be improved by the understanding of the naming convention of 'portfolios/creatives/etc etc' up front.

Thank you for your feedback Joe we truly appreciate your insight as an Art Director and seasoned web graphic professional. We love that you think ion is straightforward, easy to setup, and scale throughout your organization. We also totally understand that there could be some improvements with ion and we love that you have been candid with your feedback. We’ve shared your feedback around usability and function with our team for review and consideration in the future. If you have more feedback always feel free to reach out to your account manager. We always welcome this input to make the product better for you and your team. Thank you!

Within a few hours you can launch your first interactive quiz on your website. Since it's a cloud platform, there was no need to standup a server or install any web services. You only need to add a DNS record and your brand style and your domain is active and visitors can browse your site.

To build pages you use the tools and widgets available in the platform. This can be tedious since you interact with each object and its properties. It would be helpful if you could open a "code" window and write code. Especially for more advanced users.

This software gives our organization the sales capabilities that our main CMS is unable to do. We can be nimble and act quickly with it.

The training literature is not the best. There isn't an easy way to make a link in copy.

Robust, versatile and easy to use. Puts the power in the hands of the marketing team, reducing dependency on IT. Great built-in testing and analytics. Handles complex forms and page logic.

If you already have hosting infrastructure and a full front and back-end development team, this would be an added cost to layer on top of it.

Awesome review! We love that you're fully empowering your marketing to be awesome marketers!!!! :-) Thank you <3

Platform scales easily. Easily push design/content changes across multiple pages. Testing functionality it among the best. Also, the customer service of the team is AMAZING. Response times to questions are always great!

Learning curve a bit steeper than some platforms. Interface/User experience could be simplified or improved a bit. Some functionality a bit overly complex (forms, dynamic content, etc)

Thanks for leaving us such an awesome review and for the great feedback. We've shared the notes you have about learning and the interface for future improvements. Thanks again!

1. understanding - focuses on our industry and company goals 2. aligned with our project vision 3. project managers are #1 4. equipped to handle any request we make 5. sound propsosals / methodologies 6. trustworthy

No cons @ this time - the last 2 -3 projects we completed with Ion were completed with no issue

responsive, easy to use, monthly feature updates, top-notch customer support

none (really!) OK. undo history could be improved.

Thank you!!

Easy content creation, plug-n-play format, great features that are continually being updated and expanded, excellent customer service team, great reporting and immediate insight into results.

Would love it if ion had an app I could access from my mobile phone that at least allows me to check in on my campaigns and make smaller, urgent content updates if needed.

We love that you are using ion to improve your teams efficiency and overall results. Thank you! We've shared your app feedback with the team!

Ease of use, performs fast ,intuitive ,flexible as custom code can be added and WYSIWYG interface.

Nothing I can think off.Most of it was resolved durting the initail adaptation period that people go through when using a new platform.

No pros were added to this review

No cons were added to this review

-Ease of support and transparency of product updates and new releases -WYSIWYG, no web coding experience required to create basic pages -Pre-built templates available to use -Sleek, professional look to your pages -Real-time data and visualized reports -Lightning-fast response to support issues/bugs

-Some bugs with new releases-- if you bring them to attention, they're usually fixed within 24 hours -Platform can run slow if you're building a page with a lot of widgets on it

Thanks for this awesome review!

-always updating. the monthly releases keep getting better and better! -customer service gets a 10/10 (shoutout to Dave K.!) -100% responsive platform -data collection works great for every client

I wish there was a content upload feature, i know that's a crazy "wish", but we are seeing more of this request from clients.

Thank you for this great review and for shouting out David K! :-) And thanks for the content upload feature I think this definitely a cool concept worth looking into for future updates. Thanks again :-)

I love how you can preview your work in ION before making it live.

I do not like how there is no "undo" button. If you make an error then you have to re-do the project.

Great power and flexibility; stellar tech support

I'd love to be able to more easily refine our custom CSS and other settings globally across creatives. I end up changing the same things over and over again every time I do a new project.

Thanks for this awesome review! We'll be sure to share your feedback around CSS and styling to our team.

Very interesting way of building landing pages that make it quick for siloed companies.

When it came to editing the template, it was a little hidden to find things. but nothing that an html, css expert couldn't do. Overall an interesting concept for agile marketing teams that need versatility and speed.

Thank you for using ion! It's great to hear about how you're using the tool to be more efficient and drive better results. We've shared your feedback around templates with our team for future consideration.

I love how easy it is with Ion to create a very compelling, interactive landing page to help with lead generation. The customer support team is great as well! We have had many cases where we needed custom implementation to hook in other APIs or wanted custom development and their team has produced great quality work for us.

I would not recommend Ion for complete websites, that isn't what Ion was made for. You really want Ion for campaigns and landing pages. So please consider your use-cases thoroughly.