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Key Survey vs Friday Feedback Comparison

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Overview

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools

Friday Feedback is an employee engagement and feedback platform for SMB managers to connect with emloyees and ensure their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

25

12

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

TH

Tyler H.

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.

LH

Lara H.

They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

BV

Bill V.

Pros

Not enoughreviews yet

Cons

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

BB

Brett B.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

PC

Phil C.

It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

BM

BENJAMIN M.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features52
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • Communication Management
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Visualization
  • Drag & Drop
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Total features7
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • Communication Management
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Visualization
  • Drag & Drop
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations4
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier