Key Survey Features

Key Survey

Cloud based and on premise survey software

4.63/5 (38 reviews)

Key Survey Feature Summary

  • Manage workflow sequences
  • Contact manager
  • Custom application branding
  • Multiple reporting options
  • Create electronic forms
  • Location capture & GPS
  • Mobile survey functionality
  • Multi-access account and different log-ins
  • Offline surveys access
  • Single sign-on
  • Task management
  • Survey templates
  • Survey builder and design
  • Data analytics
  • Drag-and-drop survey editor
  • Pre-built question types
  • API integration
  • Access levels & permissions
  • Enterprise feedback management
  • BI dashboards

Marketing Feature Comparison

Most popular features of all Marketing apps

A/B Testing (179 other apps)
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Activity Dashboard (292 other apps)
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Campaign Analysis (242 other apps)
Campaign Management (276 other apps)
Content Management (238 other apps)
Customizable Branding (237 other apps)
Customizable Templates (258 other apps)
Data Import/Export (210 other apps)
Drag & Drop Interface (237 other apps)
Email Marketing Management (176 other apps)
Engagement Analytics (228 other apps)
Monitoring (228 other apps)
Multi-Channel Marketing (205 other apps)
Real Time Analytics (205 other apps)
Reporting & Statistics (288 other apps)
Social Media Integration (285 other apps)
Social Network Marketing (171 other apps)
Third Party Integration (277 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


10 reviews

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Key Survey Feature Reviews

25 reviewers had the following to say about Key Survey's features:

Phil Cook

Satisfactory

2017-06-16

Pros

The launch feature also makes it easy to track completion and progress.

Cons

., ranking drag and drop), and the designs can use some updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Saul Lukosius

Great value for the money

2017-06-20

Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Hodges

Great for our use (customized, branded surveys).

2017-06-19

Logic has been great on surveys, branding, and additional question types.

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting.

Cons

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Caruso

High end survey solution with all the bells and whistles.

2017-06-19

Pros

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Cons

Also, not as many off the shelf integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Michael Dunn

KeySurvey works well for my needs

2017-06-15

Pros

I'm a big fan of the show/hide feature. I also like the branching options.

Cons

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Brett Bourg

Our company has relied upon KeySurvey for years.

2017-06-15

Consistent, reliable reports

Pros

Reliable Rarely unavailable Clear, intuitive site Always Improving Many, many reporting choices Live Chat for immediate support

Cons

There is no way to setup multiple daily reminders after a deadline is missed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lacy Clark

I helped my client source a survey vendor and Key was the best fit.

2017-06-19

Reliable recommendation.

Pros

An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

Cons

The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria Giraldo

Best solution ever!

2017-06-15

Better reports and experience for staff and clients.

Pros

Love the reports and how much customization you can do.

Cons

While the tech support service is great, you can easily tell when they have a new staff member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Bailey

Easy to use tool and great support

2015-05-06

I find the web interface easy to use and intuitive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lori Eade

Long time customer, best product for my needs

2017-06-15

Ability to survey our coworkers and customers with ease of modifying the survey when needed

Pros

Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan Kennedy

Love Key Survey!

2017-06-15

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Tassinari

I've been an avid customer of Key Survey since 2003. Great product. Very professional.

2015-09-17

creating a survey can be done quickly without any programming knowledge.Great reports and ability to bring logic into the survey.Customer service has been exceptional.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Julien Chambon

Good product, flexible and intuitive

2017-06-20

Pros

It makes the software really versatile, and it's easy to integrate.

Cons

Very little customisation is available with regards to laying out the questions in a specific way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer C

Highly Recommend!

2015-06-25

Having the online 'live' support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bill Voegeli

A surprisingly comprehensive and affordable system with a small company feel

2015-06-26

CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Berje Yacoubian

Extremely logical and user friendly.

2015-08-25

From composing of questions, making corrections, setting launch date parameters (which day and time to switch it on, when to shut it down) reviewing results instantLy with clear bar graphs and exporting data to SPSS or other software for more rigorous stats.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dave Brown

very easy and great tool

2017-06-28

good results and easy to use once you know how to configure

Pros

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons

getting over the first time usage, then its fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Gray

Best survey tool out there. Period.

2016-04-28

Response time is lightning fast, data is captured effectively and in a format I can easily use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ann Kern

Customizable, well-supported solution

2015-07-14

From client satisfaction surveys to workflow dashboards, Key Survey has it all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mat Pancha

Overall feature rich software compared to competitors

2017-06-19

Pros

Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from KeySurvey


Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

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Travis Tasset

Excellent survey platform

2015-03-26

Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Travis Tasset

Excellent survey platform

2015-03-26

Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Travis Tasset

Excellent survey platform

2015-03-26

Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cécile CHAVE

Very user-friendly software for configuring responsive and attractive surveys.

2017-06-15

Pros

The software offers easy-to-set parameters.

Cons

Nothing, for the moment I have not seen a negative point to the use of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lara Hall

Customer & Product Review

2016-04-25

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more