Key Survey Features

Key Survey

Cloud based and on premise survey software

4.63/5 (38 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Benchmarking
Communication Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Knowledge Management
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Benchmarking
Communication Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Knowledge Management
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Benchmarking
Communication Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Knowledge Management
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
Learn moreCompare App

Mobile apps

iOS App


1 review

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14 reviews

Key Survey Feature Reviews

25 reviewers had the following to say about Key Survey's features:

Saul L.

Great value for the money

2017-06-20

Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler H.

Great for our use (customized, branded surveys).

2017-06-19

Logic has been great on surveys, branding, and additional question types.

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting.

Cons

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett B.

Our company has relied upon KeySurvey for years.

2017-06-15

Consistent, reliable reports

Pros

Reliable Rarely unavailable Clear, intuitive site Always Improving Many, many reporting choices Live Chat for immediate support

Cons

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria G.

Best solution ever!

2017-06-15

Better reports and experience for staff and clients.

Pros

Love the reports and how much customization you can do.

Cons

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help. But honestly this an extremely small inconvenience for the most part this system is amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lacy C.

I helped my client source a survey vendor and Key was the best fit.

2017-06-19

Reliable recommendation.

Pros

An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

Cons

The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael D.

KeySurvey works well for my needs

2017-06-15

Pros

I'm a big fan of the show/hide feature. I also like the branching options.

Cons

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Susan K.

Love Key Survey!

2017-06-15

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil C.

Satisfactory

2017-06-16

Pros

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Cons

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
David C.

High end survey solution with all the bells and whistles.

2017-06-19

Pros

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Cons

Also, not as many off the shelf integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Robert T.

I've been an avid customer of Key Survey since 2003. Great product. Very professional.

2015-09-17

creating a survey can be done quickly without any programming knowledge.Great reports and ability to bring logic into the survey.Customer service has been exceptional.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bill V.

A surprisingly comprehensive and affordable system with a small company feel

2015-06-26

CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lori E.

Long time customer, best product for my needs

2017-06-15

Ability to survey our coworkers and customers with ease of modifying the survey when needed

Pros

Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer C.

Highly Recommend!

2015-06-25

Having the online 'live' support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sarah B.

Easy to use tool and great support

2015-05-06

I find the web interface easy to use and intuitive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Julien C.

Good product, flexible and intuitive

2017-06-20

Pros

It makes the software really versatile, and it's easy to integrate.

Cons

There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Berje Y.

Extremely logical and user friendly.

2015-08-25

From composing of questions, making corrections, setting launch date parameters (which day and time to switch it on, when to shut it down) reviewing results instantLy with clear bar graphs and exporting data to SPSS or other software for more rigorous stats.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dave B.

very easy and great tool

2017-06-28

good results and easy to use once you know how to configure

Pros

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons

getting over the first time usage, then its fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter G.

Best survey tool out there. Period.

2016-04-28

Response time is lightning fast, data is captured effectively and in a format I can easily use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ann K.

Customizable, well-supported solution

2015-07-14

From client satisfaction surveys to workflow dashboards, Key Survey has it all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mat P.

Overall feature rich software compared to competitors

2017-06-19

Pros

This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from KeySurvey


Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

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Lara H.

Customer & Product Review

2016-04-25

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Travis T.

Excellent survey platform

2015-03-26

Maybe once a year but still it takes a little time to get use to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Travis T.

Excellent survey platform

2015-03-26

Maybe once a year but still it takes a little time to get use to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Travis T.

Excellent survey platform

2015-03-26

Maybe once a year but still it takes a little time to get use to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Francine K.

Best LIve Support & Customer Service

2015-02-23

Great product! Easy to Use!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more