Key Features of Lithium
- Role-based screens
- Unified social Inbox
- Content publishing
- CRM integration
- Knowledge base
- Automatic ocial post categorization
- Agent and post management workflow
- Notifications & Alerts
- More than 25 languages detection
- Conversation threading
- Social post prioritization
- Discussion Forums
- Crowdsourced Ideas
- Community Reviews
- Peer-to-peer Q&A
- Crowd-curated knowledge base
- Social Photos & Videos
- Social Contests
- Blogs & Groups
- Game badges
Social Workflow and Automation: All incoming posts are tagged with language, source and content and automatically routed to the most appropriate queue or agent.
Create Social Communities> Use Lithium to create discussion forums, Q^As, knowledge bases, blogs and groups. Let users leave reviews, submit ideas, share knowledge and content.
Reporting & Analytics: Get real-time insight into the performance of your teams and benchmark performance with KPIs. Get an overview of performance through real-time dashboards or create your own reports.
Klout Perks: Access to trusted content creators and influencers, and generate scaled and authentic earned media content. Used by McDonald's, Sony, Nike, Samsung, Pepsi, Microsoft and more.
Social Networks and Your Website: Monitor, respond and publish on social networks, and connect social networks to your site using social logins, and curated social feeds. Tie Lithium to your CMS, knowledge base, ad server, and product catalogs.
Gamification: Encourage community visitors to post content and new users to participate by rewarding badges and assigning ratings. You can also create social media contests using Lithium.