Lithium Features

Lithium

Social Media Management Solutions

4.8/5 (5 reviews)

Lithium Feature Summary

  • Role-based screens
  • Unified social Inbox
  • Content publishing
  • CRM integration
  • Knowledge base
  • Automatic ocial post categorization
  • Agent and post management workflow
  • Notifications & Alerts
  • More than 25 languages detection
  • Conversation threading
  • Social post prioritization
  • Discussion Forums
  • Crowdsourced Ideas
  • Community Reviews
  • Peer-to-peer Q&A
  • Crowd-curated knowledge base
  • Social Photos & Videos
  • Social Contests
  • Blogs & Groups
  • Game badges

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Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Lithium Feature Reviews

5 reviewers had the following to say about Lithium's features:

Fernando Gómez Fermín

A great help to manage the content of social media

2018-02-27

Pros

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alberto Jose Lozada Quero

One of the best platforms to manage social media

2018-02-18

Pros

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Simple.

2018-07-10

Pros

It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons

I suppose the banality of social media in general, but that's not really a knock on the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Rossback

An enterprise-grade CRM for large customer base companies

2019-08-02

Pros

Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great.

Cons

Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valle Gonzalo

Good experience although we continuos learning

2018-02-22

Pros

- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons

This must be happen in real time. - I would like to have the tool in spanish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more