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Lob vs timetoreply Comparison

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Overview

Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

5

2

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

Not enoughreviews yet

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features30
  • AB Testing
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Barcode / Ticket Scanning
  • Benchmarking
  • Campaign Management
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Delivery Record
  • Delivery Tracking
  • Design Management
  • Diagnostic Tools
  • Direct Mail Management
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Filtering
  • For eCommerce
  • HIPAA Compliant
  • HTML5 Technology
  • Mailer Templates
  • Mailing List Management
  • Mailing Services Integration
  • Metadata Management
  • Package Tracking
  • Performance Management
  • Performance Metrics
  • Printing Services Integration
  • Prioritization
  • Productivity Analysis
  • Project Time Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Alerts
  • Response Management
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Total features41
  • AB Testing
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Barcode / Ticket Scanning
  • Benchmarking
  • Campaign Management
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Delivery Record
  • Delivery Tracking
  • Design Management
  • Diagnostic Tools
  • Direct Mail Management
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Filtering
  • For eCommerce
  • HIPAA Compliant
  • HTML5 Technology
  • Mailer Templates
  • Mailing List Management
  • Mailing Services Integration
  • Metadata Management
  • Package Tracking
  • Performance Management
  • Performance Metrics
  • Printing Services Integration
  • Prioritization
  • Productivity Analysis
  • Project Time Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Alerts
  • Response Management
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrations28
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Lob vs. timetoreply

See how Lob and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.