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Mailchimp vs Customer Thermometer Comparison
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Overview
Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...
Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
0
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
9
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.5
14.9K
8,767
4,892
1,026
157
74
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
PAUL O.
Cons
Cons
Key features
- Total features132
- 360 Degree Feedback
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Archiving & Retention
- Audience Targeting
- Auto-Responders
- Automated Publishing
- Automated Scheduling
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Benchmarking
- CAN SPAM Compliance
- CES Survey Structure
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Campaign Tracking
- Channel Management
- Churn Management
- Click Tracking
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Contact Database
- Content Management
- Conversion Tracking
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Synchronization
- Data Visualization
- Design Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For iPad Devices
- Form Builder
- Geolocation
- Geotargeting
- Image Library
- Interaction Tracking
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Generation
- Lead Nurturing
- Lead Segmentation
- List Management
- Live Chat
- Location Tracking
- Mailing List Management
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Mobile Access
- Mobile Optimized Emails
- Mobile Retargeting
- Mobile Survey
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Response Collection
- Order Management
- Performance Metrics
- Personalization
- Post Scheduling
- Publishing Options
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- ROI Tracking
- Randomization
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recommendations
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Responsive
- Review Notification
- Review Request
- SSL Security
- Search Marketing
- Search/Filter
- Segmentation
- Sentiment Analysis
- Shared Inboxes
- Site Intercept Survey
- Skip Logic
- Social Advertising
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Media Retargeting
- Social Promotion
- Spam Blocker
- Subscription Management
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Team Management
- Template Management
- Text Fields
- Third Party Integrations
- To-Do List
- Training Management
- Trend Analysis
- URL Customization
- Unsubscribe Database
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
- eCommerce Management
- Total features75
- 360 Degree Feedback
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Archiving & Retention
- Audience Targeting
- Auto-Responders
- Automated Publishing
- Automated Scheduling
- Behavior Analytics
- Behavior Tracking
- Behavioral Targeting
- Benchmarking
- CAN SPAM Compliance
- CES Survey Structure
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Campaign Tracking
- Channel Management
- Churn Management
- Click Tracking
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Contact Database
- Content Management
- Conversion Tracking
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Synchronization
- Data Visualization
- Design Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For iPad Devices
- Form Builder
- Geolocation
- Geotargeting
- Image Library
- Interaction Tracking
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Generation
- Lead Nurturing
- Lead Segmentation
- List Management
- Live Chat
- Location Tracking
- Mailing List Management
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Mobile Access
- Mobile Optimized Emails
- Mobile Retargeting
- Mobile Survey
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Response Collection
- Order Management
- Performance Metrics
- Personalization
- Post Scheduling
- Publishing Options
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- ROI Tracking
- Randomization
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recommendations
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Responsive
- Review Notification
- Review Request
- SSL Security
- Search Marketing
- Search/Filter
- Segmentation
- Sentiment Analysis
- Shared Inboxes
- Site Intercept Survey
- Skip Logic
- Social Advertising
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Media Retargeting
- Social Promotion
- Spam Blocker
- Subscription Management
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Team Management
- Template Management
- Text Fields
- Third Party Integrations
- To-Do List
- Training Management
- Trend Analysis
- URL Customization
- Unsubscribe Database
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
- eCommerce Management
Integrations
Alternatives
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User reviews that mention these apps
Anonymous Reviewer
Verified reviewer
Review source
Share this review:
I used Mail Chip for approximately 6 month. For the most part, it delivers a product with a easy to using interface. If you have a problem - everything defaults to the customer knowledge base - which is fairly extensive. However, if you need additional help or services, do not expect a fast or in-person response for MailChimp. Like most other SasS companies - they automate everything. So if you want to further understand a problem so it does not happen again in the future, the main course of communication is email.
Fast Ease of Use Testing Functionality
Poor Customer Service
Anonymous Reviewer
Verified reviewer
Computer Software, 11-50 employees
Used monthly for 2+ years
Review source
Share this review:
Good. The most recognised email marketing software. I would recommend to beginners.
Mailchimp integrates with a number of marketing systems. This makes it easy to create emails with gifs, videos, surveys, etc. The free plan is very good if you are just starting out. I also like how you can set the size of any module box in the email which is something we have been unable to do with other systems.
Customer support on the paid plan can be slow sometimes. No customer chat on the free plan only paid.
Jessica H.
Verified reviewer
Financial Services, 201-500 employees
Used weekly for 6-12 months
Review source
Share this review:
It was a great product for what we had used it for.
The fact that it is easy to use and a great price
Customer support isn't that great.